We have joined forces with Tyne and Wear Fire and Rescue Service (TWFRS) and Mobility Care Solutions to provide vital e-vehicle health checks for our customers living in high-rise buildings and extra care schemes to ensure they are safe in their homes.
Health checks for e-bikes, e-scooters and mobility scooters are free of charge and carried out in your home. As part of the 15 minute appointment, the team will visually check the vehicle including its mechanical and electrical components and provide you with advice on safe storage and charging.
Most electric vehicles are powered by lithium-ion batteries, which can be charged at home. These batteries can start a fire and burn at extremely high temperatures.
These checks will help us spot any issues with electric vehicles before they become a potential fire hazard.
To help us keep your building safe, it’s important you tell us if you have an e-bike, e-scooter or mobility scooter so we can arrange to give it a health check.
If we have already health checked your vehicle in the last 12 months, you do not need to contact us again.
To book your free check please contact the Fire and Building Safety Team on 0191 525 5050 or
fireandbuildingsafety@gentoogroup.com.
