Get involved with our Building Safety Customer Group

Our Building Safety Customer Group discusses and consults on building safety matters in our high-rise residential buildings.


It is a voluntary group, made up of customers who live in our buildings or their nominated representatives.
The group work with Gentoo and challenge decisions that affect building safety and how effective our communication is. We are accountable to this group.


The group meet every two months in one of our high-rise residential buildings or a Gentoo office. The group often take part in practical activities, meet Gentoo contractors and explore other buildings.


Any customer who lives in one of our high-rise residential buildings is welcome to join the group. You can find out more information here.

If you would like to get involved, you can email fireandbuildingsafety@gentoogroup.com or speak to Stacey Thwaites, Building Safety Project Lead – Customer and Stakeholder Engagement directly on 07801 532 594 or 0191 525 5050.

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