We’ve introduced a new mobile number — 07860 021 199 — to help us send clearer, more personalised text messages to our customers.
What will this number be used for?
Some text messages from Gentoo will now come from this number, particularly messages about:
- your rent
- water rates
- Housing Benefit or Universal Credit
You may also continue to receive texts from ‘Gentoo’, especially when we’re sharing important updates or information about what’s happening in your neighbourhood.
How to recognise our messages
To help you feel confident that a message is from us, we recommend saving 07860 021 199 in your phone as a Gentoo contact.
Please note:
- you won’t be able to call or reply to this number
- it’s used for sending messages only
Not sure if a text is really from us?
If you’re ever unsure about a text message claiming to be from Gentoo, don’t click any links or share any information.
Instead, call us on 0191 525 5000 and we’ll be happy to check it for you.
