From 10 August, you may receive an automated call or text message from us about your rent account.
Some text messages may include a secure payment link, making it quick and easy to pay online. The link will take you straight to your account so you can make a payment safely and securely without needing a reference number.
If something doesn't feel right, please call us first. We're here to help.
How to know it's really from Gentoo
A genuine contact from Gentoo may come from:
- 0191 574 0128 for automated phone calls
- Gentoo for text messages
- 07860 021 199 for some text messages
If you're ever unsure whether a call or message is genuine, please call us on 0191 525 5000 before clicking any links or making a payment.
Automated phone calls: choose to pay online or speak to us
Automated calls will come from: 0191 574 0128. If you receive a call from this number, you can be confident it’s genuinely from Gentoo.
At the moment, automated calls can connect you directly to a member of our team if you need support or would like to discuss your account.
Coming soon: more payment options
We're planning to introduce additional options through our automated calls in the next few weeks.
You will be able to choose:
- Option 1: Receive a secure payment link by text message so you can pay online quickly and easily.
- Option 2: Speak to a member of our team for support and advice.
Automated text messages
You may also receive text messages from Gentoo or 07860 021 199.
Some messages may include a secure payment link, allowing you to pay your rent quickly and safely online.
Our payment links are:
- Safe and secure
- Linked directly to your account
- Quick and easy to use
- No reference number required
The link will take you straight to a secure payment page connected to your account.
If you would like a receipt, simply enter your email address when making your payment.
Messages showing your balance
Some text messages may include your rent balance.
Please continue to make your usual rent payment, or pay any amount you already owe.
If you're not sure how much you should pay, give us a call and we'll be happy to help.
Why we're introducing this
We want to make paying rent as simple and convenient as possible.
These automated calls and text messages will help us send important reminders at the right time and make it easier for customers to make payments quickly and securely.
You can still speak to us if you need support
These new calls and messages are designed to make paying online easier, but our support hasn't changed.
If you need advice, have a question or would like to speak to someone, just call us on 0191 525 5000 and select option 3, we’re here to help.
