If you need to contact us in an emergency, call 0191 525 5000.
Local offices
Our local offices will close for in-person visits at 12:30pm on Tuesday 24 December. They will reopen on Thursday 2 January at 8:30am for calls and at 9am for appointments.
Repairs
From 5pm on Tuesday 24 December until 8:30am Thursday 2 January 2025, we will be handling emergency and urgent repairs only. To report an emergency repair, call 0191 525 5000 and select option 2.
Emergency repairs include:
- lost or stolen keys and there is nobody else with keys you can use, and you have a crime number from the police
- no heating or hot water
- gas leaks and gas emissions from appliance
- water leaks you cannot contain
- a blocked toilet and there is only one toilet in your home
- blocked waste pipes and drains
- an exit door or ground floor window is jammed open or you cannot lock it
- external communal doors are not opening or closing
- full sounding fire alarms or carbon monoxide detectors
- electrical faults, these include:
- exposed or unsafe electric cables
- medical equipment like stair lifts losing power
- water in or on your electrics
- total loss of power in your home that is not because of power cuts in the area or running out of credit on your prepayment meter
Paying your rent
You can still pay your rent online or call our telephone payments line on 0161 621 2987, 24 hours a day, 7 days a week. You can also use your rent payment card and pay in cash at any Post Office, PayPoint, or where you see the allpay logo.
Available properties
Any available properties will be advertised on our allocations system for 2 weeks from 2pm on Wednesday 18 December 2024 to midday on Wednesday 1 January 2025.
If you are homeless
Please call Sunderland City Council on 0191 520 5551 and they will be able to help.
