Our decisions

Learn about the decisions that shape Gentoo's future, including Board decisions, major projects, consultations and strategic plans. Find out how customer feedback influences the actions we take.

Who we are 
Read more about our leadership structure and Board members.

Board decisions
Read about how our Board makes key decisions.

Major projects and programmes
Learn about the projects we're delivering to improve homes, services and neighbourhoods.

Our Corporate Strategy
Find out about our priorities, long-term plans and commitments for the future.

Consultations and engagement
See the outcomes of consultations and how customer views help shape our services and how we're listening and acting to feedback. 

Get involved
See how you can scrutinise our services and get involved in decision making. 

Customer engagement strategy 
Learn more about how we work with you to make decisions. 

Customer and Community Engagement and Scrutiny Impact Report 2025-2026
Every improvement starts with a conversation. Over the past year, thousands of customers have shared their experiences, ideas and feedback through surveys, community events, scrutiny activities and everyday conversations with our teams. Because of that feedback, we've made changes that are improving services, supporting communities and making a real difference.