Group Board Scorecard

We know our customers

% of customers who say they are satisfied with Gentoo's overall service

• Actual: 78%
• Target: 85%

% of customers who are satisfied with Gentoo's repairs service

• Actual: 79%
• Target: 85%

% of customers who are satisfied that Gentoo makes a positive contribution to their neighbourhood

• Actual: 70%
• Target: 85%

We provide great homes

% of eligible properties with a current Landlord Gas Safety Record

• Actual: 99.99%
• Target: 100%

Number of overdue remedial actions arising from a Landlord Gas Safety Check

• Actual: 0
• Target: 0

Number of new homes sold by Gentoo Homes

• Actual: 112
• Year to date target: 160

% of domestic properties with a current electrical installation condition report

• Actual: 96.55%
• Target: 100%

Number of overdue remedial actions arising from a domestic electrical installation condition report

• Actual: 48
• Target: 0

Number of new homes built for affordable rent and shared ownership

• Actual: 62
• Year to date target: 133

% of non-domestic properties with a current fire risk assessment

• Actual: 100%
• Target: 100%

Number of overdue actions arising from a fire risk assessment

• Actual: 2
• Target: 0

% of homes with an energy performance rating of C or above

• Actual: 72.99%
• Target: 70%

% of homes that meet the requirements of the Decent Homes Standard

• Actual: 99.93%
• Target: 100%

We are a great place to work

% of colleagues who would recommend Gentoo as a great place to work

• Actual: 69%
• Target: 80%

Colleague turnover rate 

• Actual: 12.4%
• Year to date target: 10%

% of colleagues who believe Gentoo is committed to their health and safety

• Actual: 82%
• Target: 75%

We spend our money wisely

Overall operating margin

• Actual: 100.3%
• Target: 100%

Social housing lettings operating margin

• Actual: 22.3%
• Target: 20%

EBITDA MRI IC

• Actual: 25.1%
• Target: 25%