Community safety and neighbourhood support

Mediation

Mediation is our first choice for dealing with neighbourhood disputes and we offer an impartial mediation service through an external company.

Acceptable behaviour agreements or contracts

An acceptable behaviour agreement or contract is a written agreement or contract that gets the person who is behaving in an antisocial way to recognise their behaviour and how it affects others.

The agreement is between:

• the person behaving in an antisocial way
• us
• the police
• any other involved agency

The agreement aims to:

• make the person responsible for their actions
• make the person admit to everyone involved that their behaviour may be unacceptable
• include information about specific incidents as examples of things they will stop doing

Notice of seeking possession

In most cases, before we serve a notice of seeking possession, we will send a customer a letter to let them know we are going to serve them with a notice. The letter explains the parts of their tenancy agreement they are breaching and gives them time to change their behaviour before any further legal action.

CCTV

We use CCTV and noise monitoring equipment in neighbourhoods to prevent, investigate and detect antisocial behaviour and crime.

Rehousing

If you need to be rehoused, we will give you housing advice and talk with you about safe housing. We will give you advice and support if you cannot get into your home or are afraid to stay in your home. The police may go with you if you need to get personal belongings from your home.

We usually find alternative housing when there is a proven threat of violence or intimidation and the person threatening or intimidating you knows where you live.

Support for young people