Domestic abuse

Domestic abuse can happen to anyone and your safety is our priority. Any information you give us is confidential unless we are legally required to report it. We will never tell the person responsible you spoke to us.

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Reporting domestic abuse

We deal with all claims confidentially and as a priority.

To report domestic abuse, you can:

If you need urgent support or are in an emergency, you can call:

You can also call 0808 2000 247 to speak to the National Domestic Violence Helpline.

Ways we can help

When you report domestic abuse to us, we will:

  • act quickly and compassionately
  • put your safety first
  • make sure you are not in danger
  • offer you support and advice
  • talk with you about your options and what you want to do next
  • work with other organisations to get you the support you need

Find out more about the different types of help and support we provide.

Behaviour classed as domestic abuse

Domestic abuse is an incident or pattern of incidents where someone’s behaviour is:

  • abusive
  • coercive and controlling, including forced marriage, and being isolated from family and friends
  • threatening
  • violent

The abuse can be from family members or partners and could be:

  • controlling
  • emotional
  • financial
  • physical
  • psychological
  • sexual

Support available to you

Domestic abuse, sexual violence and safety

If you are at immediate danger, always call 999.

You can speak to your Neighbourhood Coordinator, who will put you in contact with our support team or access a number of services available in the community or by telephone.

Save the number in your phone as someone's name that you will remember, so you can call when you are ready.  

Wearside Women in Need (WWIN)

WWIN: Specialist Domestic Abuse Services (also known as Wearside Women in Need) have a range of accessible services, so you can choose the support that's right for you. They can help you explore your options and support you along the path you choose, at a pace that suits you.

WWIN's services include:

  • Practical and emotional support
  • Safe places to stay
  • Support for children and young people
  • Counselling
  • Groups

If you'd like to know more about domestic abuse or how WWIN can help you can call them on 0191 416 3550 during office hours. You can also speak to them online or complete an online referral: WWIN - Talk to us

​You can also call 0800 066 5555 which is a freephone number. This number is available out of hours between 9am and 9pm each day.

Findaway

Worried about someone else's relationship? Findaway can help you find the information and skills you need if you're worried someone you know is being controlled, scared, or hurt by their partner, ex-partner or family member.

You can call their anonymous phoneline on 0300 140 0061 or visit their website for more information.

Right Turn

Worried about your own behaviour? Right Turn is a service for people who want to change the way that they behave towards their partners or ex-partners.

Right Turn can provide one-to-one work, educational programmes and support around a range of areas such as housing, finance and health, for those who are using harmful behaviours in their relationship.

Right Turn includes the Make a Change programme for people worried about their own behaviour and looking for support at an early stage

To contact Right Turn please call 0300 124 0466 or email info@rightturn.org.uk

For more information please visit their website.

Northumbria SARC – The Angel Centre

The Northumbria SARC offers free support and practical help to anyone in Tyne & Wear and Northumberland who has experienced sexual violence and/or sexual abuse.

They are there to help regardless of when the event happened. The service is free and confidential, and they can help you whether you wish to report to the Police or not. You will need an appointment before going to the centre.

They are available on 01922 929295 Monday - Friday, 9am-5pm. Outside of these hours please call their Pathway and Support Service on 0330 223 0099 or you can send them an email at Newcastle.sarc@nhs.net

For more information please visit their website.

Northumbria Victim & Witness Service (NWVS)

Northumbria Victim & Witness Service (NVWS) is dedicated to helping people affected by crime in Tyne & Wear and Northumberland. NVWS provide victims with support after crime, regardless of who they are and their circumstances.

NVWS provides information, practical help, emotional support and guidance through the criminal justice system. They offer specialist services and support following domestic abuse, sexual violence, hate crime and much more. The service is independent, confidential and they offer free advice after crime.

To get support from Northumbria Victim & Witness Service, you can call them on 0800 011 3116. You can find out more information or fill in a contact form on their website.

National Domestic Abuse Helpline - 24Hr

You can contact the National Domestic Abuse Helpline for free and in confidence, 24-hours a day on 0808 2000 247 or visit their website to chat online.