Your home, your safety

Gentoo is responsible for making sure your building is safe for you to live in. This includes managing risks from fire and structural failure.

Gentoo is accountable to The Building Safety Regulator, who was established under the Building Safety Act 2022 to:

  • regulate higher-risk buildings
  • raise safety standards of in buildings

As a customer living in a high-rise residential building, you have new rights under the Building Safety Act 2022. This includes your right to know who is legally responsible for managing fire and structural safety your building and rights to request information about your building.

To find out more about your rights under the Building Safety Act 2022visit:  https://buildingsafety.campaign.gov.uk/your-home-your-safety/

Latest articles

5 May 2026

An important update for allpay app users

allpay has upgraded its digital payment services, and the allpay app is closing.

Payments ...

1 May 2026

Renters’ Rights Act – what you need to know

The Renters’ Rights Act came into force on 1 May 2026 and introduces changes for people who rent ...

29 April 2026

Gentoo and partners celebrate one year of Gentogether partnership resulting in £10.3m investment in over 700 customers’ homes

We're celebrating the first anniversary of our Gentogether partnership. The new, collaborative ap...