You said, we did

You Said:

• We want more transparency.

We Did:

• We introduced Tenancy and Estate Reports to keep you informed about what's happening in your area. These are shared with involved customers at Customer and Community Voice meetings. 

You Said:

• We want to speak to someone in person.

We Did:

• We organised face-to-face drops in across the city.

You Said:

• We need more support in our communities.

We Did:

• We launched our new Mobile Housing Hub to bring services directly to customers and neighbourhoods. 

You Said:

• You wanted Gentoo to create opportunities to bring communities together by hosting fun days.

We Did:

• We hosted fun days throughout 2024, providing customers with the opportunity to connect with local partners and receive support, and continue to do so. 

You Said:

• You wanted to see more of a presence from Gentoo out on the estate.

We Did:

• We provided customers with the opportunity to complete Neighbourhood Walks with their Neighbourhood Coordinators and local partners.

You Said:

• You wanted to see Gentoo be more proactive in listening to customer concerns.

We Did:

• We hosted drop-in sessions across the city, in the afternoon and evening, providing customers with the opportunity to come and talk to us about any concerns they had.

You Said:

• You wanted to understand the condition in which our Empty Homes Team re-lets a property.

We Did:

• We conducted a deep dive with customers throughout the city so they could assess our standard and hold us accountable.

You Said:

• Customers in Shiney Row raised concerns with fly-tipping in the local area.

We Did:

• We worked with a local contractor to install fencing to prevent this from occurring.