Our Customer Engagement Strategy 2025 - 2027
The purpose of our strategy is to make it easier and more meaningful for our customers to connect with us.
Our Customer Engagement Strategy 2025–2027 was developed in close collaboration with our customers. This strategy marks a significant shift in how we engage, listen, and respond.
It’s more than a document, it’s a shared commitment to meaningful change. This strategy puts customers at the heart of everything we do, making it easier to share feedback, get involved, and shape services. It supports new regulatory standards and helps us build stronger, more responsive relationships.
Key highlights:
- Flexible engagement framework – offering inclusive options for every level of customer involvement.
- Enhanced feedback channels – enabling customers to shape services through more accessible and responsive mechanisms.
- Focus on trust and accountability – building stronger community connections and aligning with new regulatory standards.
This strategy is a collective step forward. Whether your role involves direct customer contact or behind-the-scenes support, your contribution is vital to its success.
Let’s continue to build a culture where customer voices are not only heard but truly influence what we do.