Don't have an account? Click here to register
You will find your tenancy number in the bottom left corner of your Allpay card.
Please only enter the first 7 digits.
Latest from Gentoo
Up & coming
Find a home with CBL (Choice Based Lettings).
Information and advice on finding a home with Gentoo.
View properties that are available to rent now.
Find out how you could buy a new home with Gentoo.
Here you will find all of the information you need to manage your home and tenancy. From reporting a repair and paying your rent; to finding out more about your gas services and controlling condensation in your home.
We care about our customers and their well-being. Find all you need to know about the products and services that we can offer you as a tenant. You will also find information on how we can help to keep you safe, our approach to anti-social behaviour and lots more.
We like to make it as easy as possible for our customers to contact us.
Local office numbers:
Athenaeum - 0191 525 5001
Havelock - 0191 525 5002
Southwick - 0191 525 5003
Silksworth - 0191 525 5004
Houghton - 0191 525 5005
Concord - 0191 525 5006
The Galleries - 0191 525 5007
Cash desks at Havelock and Silksworth offices are now closed.
You can now call our local offices direct regarding all issues about your tenancy.
We have a legal requirement to carry out your gas safety check.
Find out who's your Neighbourhood Coordinator.
Read our Value for Money Self-Assessment here.