If your username was a memorable word or account number

Guide to set up your account if you signed in to HomeHunt with a memorable word or account number.

If you have an email address

Email housingregister@gentoogroup.com from the email address you want linked to your account. In the email include your:

  • full name
  • first line of your address and postcode
  • date of birth

We will update your account and you will get an email to set your password.

If you do not have an email address

Call 0191 525 5000 and select option 3 to speak to someone about your account.