ASB is behaviour that causes or is likely to cause alarm, distress or harassment to others. Everyone is entitled to peace and quiet in their own home, so you must show consideration to your neighbours and the public by not making a lot of noise or behaving in a way that makes life unpleasant for others.
Domestic abuse is a crime and affects the quality of life of the victims, their family and their friends, whilst also possibly affecting a person’s home. You must not threaten violence or be violent towards anyone living with you in the property, harass or use psychological, emotional, physical or sexual abuse to make anyone who lives with you leave the property.
Domestic abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality.
The abuse can encompass, but is not limited to:
We have specialist staff who are experts in dealing with ASB and domestic abuse, offering appropriate support to victims.
Our Support Coordinators provide you with emotional support, practical help and advice with tenancy and other issues.
Our Support Coordinators offer appropriate support to perpetrators (the person responsible) of domestic abuse and ASB.
Our Positive Engagement service supports tenants with complex needs to make positive changes. The aim of the service is to reduce incidents of ASB by tackling the root causes, such
as mental health issues, confidence, and domestic abuse issues through to drug and alcohol misuse.
If you are using abusive behaviour against a partner or are a perpetrator of ASB and would like to change your behaviour, please contact our Safety and Support Team by contacting your
local Gentoo office.
A zero tolerance approach to hate incidents, along with support for victims and programmes for perpetrators, are a key part of making our communities safe. We value each person as an individual, regardless of their ethnic background, age, sexual orientation, gender identity, disability, religion/belief or any other protected characteristic. We have a zerotolerance approach to this type of behaviour. It violates the conditions of your Tenancy Agreement and we will deal with any form of hate crime or incident under the most serious category in our neighbourhood safety procedures. If you are the victim of a crime or incident and you believe this to be hate based, then you can report this to us by:
• Visiting your local Gentoo office
• Calling your local Gentoo office
• Calling the police on 101
All Gentoo staff will carry photo I.D.
To keep safe always ask any tradespeople or visitors for I.D. Just because they say they are from an organisation doesn’t mean they are. Most people are genuine but some people use false identities to try and get into your home to steal.
If you are suspicious about a caller inform the police on 101 or in an Emergency dial 999.