Neighbourhood safety

Neighbourhood safety

ASB is behaviour that causes or is likely to cause alarm, distress or harassment to others. Everyone is entitled to peace and quiet in their own home, so you must show consideration to your neighbours and the public by not making a lot of noise or behaving in a way that makes life unpleasant for others.

Antisocial behaviour

We want all of our customers to feel safe and secure in their home and neighbourhood. As a housing provider, we take ASB very seriously and see it as our duty to tackle it in all its forms. There are many different types and levels of ASB, these include:

  • Criminal activities such as drug dealing
  • Domestic abuse
  • Physical assault
  • Threats of violence
  • Stalking a person
  • Criminal damage (including to property we own)
  • Violent and threatening situations
  • Racial harassment
  • Alcohol and solvent abuse
  • Serious disagreements between neighbours
  • Neighbour nuisance

ASB is behaviour that causes or is likely to cause alarm, distress or harassment to others. Everyone is entitled to peace and quiet in their own home, so you must show consideration to your neighbours and the public by not making a lot of noise or behaving in a way that makes life unpleasant for others.

You can be a good neighbour by:

  • Not doing DIY or noisy household tasks such as hoovering or using the washing machine late at night
  • Not slamming doors or shouting
  • Being mindful of flooring types such as laminate floors – carpets have better insulation
  • Refrain from playing loud music
  • Not using the rubbish areas late at night
  • Cooperating if a neighbour asks for the noise to be reduced
  • Being tolerant of other people’s lifestyles

If noise nuisance becomes an issue, speak to your neighbour to come to an agreement. If that doesn’t work, or you don’t feel comfortable approaching a neighbour, contact your Scheme
Manager or Neighbourhood Coordinator.

You must keep noise at a reasonable level at all times. Noise should be kept to a minimum between 11.00pm - 7.30am.

This can take many forms and includes deliberately and continually troubling or intimidating a neighbour. You must not harass neighbours and should take reasonable steps to stop anyone living in or visiting your home from doing so.

You, members of your household, or visitors to your home, must not cause damage to any property. If you do cause damage, we will charge you for the cost of putting it right and may take legal action against you.

You must make sure the property is not used for any illegal purposes, for example, storing or using illegal drugs or stolen goods. We aim to help prevent crime and criminal activity and will take legal action if necessary to tackle these problems.

You must not allow additional people to move into your home without getting our permission first. You must not overcrowd your home.

We take violence towards our staff very seriously. You, or anyone else living in or visiting your property, must not physically or verbally assault or threaten our employees. This includes using abusive language as well as causing actual physical harm. We can take legal action against you or anyone living in or visiting your home who commit such acts.

You must not harass, abuse, threaten, intimidate or cause nuisance to your neighbours, the public or officers or agents of Gentoo through the use of social media. This includes all communication on email, Facebook, Twitter or any other social media platform. We can take legal action against you if you commit such acts.

Domestic Abuse

Domestic abuse is a crime and affects the quality of life of the victims, their family and their friends, whilst also possibly affecting a person’s home. You must not threaten violence or be violent towards anyone living with you in the property, harass or use psychological, emotional, physical or sexual abuse to make anyone who lives with you leave the property.

Domestic abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality.

The abuse can encompass, but is not limited to:

  • Psychological - Making you feel devalued and afraid, if you are Lesbian, Gay, Bisexual or Transgender (LGBT) threatening to ‘out’ you to your family
  • Physical - Kicking, punching and restraining
  • Sexual – Rape, making you do things you don’t want to do, preventing you from practicing safe sex
  • Financial – Taking your money and/or controlling your money

Victim Support

We have specialist staff who are experts in dealing with ASB and domestic abuse, offering appropriate support to victims.

Our Support Coordinators provide you with emotional support, practical help and advice with tenancy and other issues.

Positive engagement

Our Support Coordinators offer appropriate support to perpetrators (the person responsible) of domestic abuse and ASB.

Our Positive Engagement service supports tenants with complex needs to make positive changes. The aim of the service is to reduce incidents of ASB by tackling the root causes, such
as mental health issues, confidence, and domestic abuse issues through to drug and alcohol misuse.

If you are using abusive behaviour against a partner or are a perpetrator of ASB and would like to change your behaviour, please contact our Safety and Support Team by contacting your
local Gentoo office.

Hate crime

A zero tolerance approach to hate incidents, along with support for victims and programmes for perpetrators, are a key part of making our communities safe. We value each person as an individual, regardless of their ethnic background, age, sexual orientation, gender identity, disability, religion/belief or any other protected characteristic. We have a zerotolerance approach to this type of behaviour. It violates the conditions of your Tenancy Agreement and we will deal with any form of hate crime or incident under the most serious category in our neighbourhood safety procedures. If you are the victim of a crime or incident and you believe this to be hate based, then you can report this to us by:

• Visiting your local Gentoo office
• Calling your local Gentoo office
• Calling the police on 101

Bogus callers

All Gentoo staff will carry photo I.D.

To keep safe always ask any tradespeople or visitors for I.D. Just because they say they are from an organisation doesn’t mean they are. Most people are genuine but some people use false identities to try and get into your home to steal.

If you are suspicious about a caller inform the police on 101 or in an Emergency dial 999.