When collecting your rent, we will:

  • Work with agencies to promote financial wellbeing
  • Provide a crisis intervention service
  • Provide a range of convenient ways for you to pay your rent.

We want to make everything as easy and hassle-free as possible. That’s why as well as online payments we offer a range of other options, too.

Just choose the method that suits you.

  • Direct Debit
  • Standing Order
  • by telephone using a credit or debit card (contact our Customer Service Centre on (0191) 525 5000
  • at one of our local offices using cash, cheque, credit or debit card
  • by post (send a cheque, not cash, to one of our local offices or: Gentoo Sunderland, Emperor House, 2 Emperor Way, Doxford International Business Park, Sunderland, SR3 3XR)

Did you know...

You can now also pay via a brand new mobile application (App) which is available to download from the icons on the side of this page from the Apple App Store and Google Play (formerly the Android Market); for your Smartphone.

Who can use the allpay App?

Customers using allpay Cashless can top up their accounts using the App. What's more, the App is free for you to download and use. The allpay App is a great opportunity for you to move to a more speedy and convenient method of paying.

How will the allpay App benefit you as a customer?

The allpay App is available free of charge and enables you to pay bills easily, wherever you are, at the touch of a button.

What’s more, once you have logged into your account via the App, you can store all your payment reference numbers, bank card details and payment amounts so you don’t have to enter them every time.

Plus you can create a 4 digit pin number to access the App so they don’t need to go through a lengthy login process every time to use it. All of this is in the secure environment you would expect from allpay.

Make a payment

Make a payment

Click here to make a rent payment via allpay online. 

Android allpay app

Android allpay app

Click here to download the allpay Android app.

Apple allpay app

Apple allpay app

Click here to download the allpay Apple app.