We apologise for the loss of heat to Church Street and Dock Street tower blocks in St Peter's from Saturday 13 February.
We are working with contractors on site, Engie and Kensa, to resolve the issue as soon as possible. The health, safety and wellbeing of residents is our priority and we have offered temporary heating to all residents.
We have attempted to contact everyone living in the blocks on Monday 15 February to update them on the issue and hope to restore heat on Tuesday 16 February.
We agree this isn't acceptable and please be assured that we are doing everything we can to resolve the issue as quickly as possible.
We would advise anyone with any concerns to contact us on 0191 525 5000.