Telephony changes
From Monday 3 February 2020 we are changing our telephone system to provide a wider range of options for tenants. This is will help us direct calls more accurately and should help to reduce waiting times.
When calling us, please listen carefully to the options available to you so that you can make the correct choice.
Press 1 - to make a payment
Press 2 - to speak to our dedicated Repairs Team to report a repair or discuss an existing repair
Press 3 - to speak to our Allocations Team if you need help finding a home to rent or using Homehunt
Press 4 - to speak to someone from your area office if you’re calling about your rent, or a general housing enquiry
Press 5 - to speak to a member of our Residential Management Team if you’re a Leaseholder, or market rent a property from Gentoo
Press 6 - if you’re calling to speak to a member of staff from Gentoo Homes
Press 7 - if you’re calling to speak to a member of staff, or team, based in Emperor House, our Head Office
Press * if you would like to hear this menu again