Concord cash desk closure: Alternative payment options


After 22 December 2017, you will no longer be able to make payments at our Concord office. For a full list of alternative ways to pay your rent please click here.

Don't forget, you can also view your rent statements online for either your home or garage through your 'My Gentoo' account. For more information and details on how to register for an account click here. 

Following on from the closure of the cash facility at our Concord office, alternative arrangements have been made for an outlet in the Washington area providing customers facility to top up Switch2 smart cards.

From 23 December 2017, you will be able to pay for heating using your smart card at Nicholson’s Garage, 66 Blue House Lane, Concord, Washington, NE37 2TD.  This facility is open 24 hours a day/7 days a week so will be a more convenient option with no restrictions on opening times.  

Additionally, you can also purchase credit from various outlets across the Washington area listed below:

  • Gentoo Office – The Galleries Shopping Centre (open from 2 January 2018 – 9.00am)
  • Oxclose Convenience Store – Oxclose Village Centre
  • Londis Store – 48 Biddick Village Centre