Cancel or Rearrange a Repair

If you would like to cancel or rearrange your repair, please allow us a minimum of 24 hours notice. If we are due to call out to your home within the next 24 hours, please telephone your area office and press 2 for a repair where a member of our Support Services Team can assist you.

IMPORTANT - Repairs that are classed as a landlords obligation (such as your gas or electrical safety checks) cannot be cancelled online. To talk about these repairs please call our freephone number 0800 5877 809.