Make a payment online
Please make sure you have your 9 digit tenancy reference or sundry debtors reference to hand.
To offer you advice, support and a range of ways to pay in order to maximise the collection of rental income and other charges. We will:
Did you know, you can now view your rent statement online on My Gentoo, click here to log in or register.
This may be the best way to pay your rent, especially if your rent doesn’t change throughout the year. You will only need to fill in one form and if your rent changes, we will send you a letter 10 days before this happens with the details of the change.
Direct debits can help you to budget and ensure that your rent is paid on time. It is an easy way to pay your rent and as payments are automatic you wont have to worry about falling behind with payments. You will need to ensure you have enough money in your bank to cover your direct debit, or you may be charged.
If you would like to pay by direct debit print off a form here, fill it in and drop off at your local office. Alternatively, you can pick up a form from your local office and our staff will be happy to help if you have any questions.
To pay by standing order you will need to contact your Neighbourhood Coordinator or call into your local office. We will then help you organise a mandate to hand in at your bank or building society. Your bank will then set this up and send your payment to us on the date you have chosen. If your rent changes a new mandate will be sent to you to take to the bank to amend your weekly payment amount.
If you fall behind with your rent you should contact us straight away for help and advice. Not paying your rent on time could affect your credit rating. We will always listen to what you have to say and offer you advice and support. We will try to make a payment plan for you to repay any rent you owe at a rate you can afford.
If you do not pay your rent or do not tell us you have a problem paying your rent, we may take the following action: