Scrutinises the services we provide to tenants and customers.
Gives an independent view of how we perform against our business targets and values.
Highlights what we do well and what we need to improve on.
Reports back to Group Board on recommendations to implement change
Why does it exist?
The social housing green paper (published in August 2018) aimed to rebalance the relationship between tenants and landlords and place a prominence on tenant engagement.
Gentoo is also an early adopter of the National Housing Federation's 'Together for Tenants initiative' which looks to strengthen the relationship between housing associations and their tenants and residents.
The Ustoo Scrutiny Group is just one of the ways Gentoo looks to engage with tenants and allow them to whole Gentoo to account for the delivery of its services and how it runs the business.
Help us shape and improve our tenant services
To enhance your CV with volunteer work.
Get formal committee experience.
Meet like minded people in your area.
Get experience in project working.
Learn new skills
Gain experience acting as Chair person (for Chair vacancy only).
What would you be working on?
The remit of the group is to scrutinise services and approaches to ensure that Gentoo is providing the best possible service with tenants at the heart of decision making.
You will need to be prepared to work both individually and as part of a team to:
Agree the program of tenant scrutiny.
Review, analyse and interpret evidence (through site visits, tenant surveys, policy reviews, shadowing and mystery shopping)
Agree findings and recommendations.
Report these findings and recommendations directly to Gentoo Group Board.
Monitor agreed improvement action plans.
What is expected from you?
You don’t need any specific skills or experience to join the group, all we ask is:
You are passionate about helping us to improve our services.
A commitment to attend meetings with other tenants and take part in the discussions (At least two hours per week for eight to ten weeks).
Attendance at training sessions (where applicable).
The ability to work independently and as part of a team.
We'll provide all the hospitality and reimburse you for expenses, so you'll never be out of pocket.
You must be aged 18 or over, motivated to improve Gentoo services for the good of all and not for personal gain and one of the following:
A Gentoo tenant
A Gentoo leaseholder
A member of a Gentoo neighbourhood
If you'd like to be involved in the group, please complete this form and a member of our Governance Team will get in touch.
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