Customer involvement

Customer involvement

Involved and engaged customers and communities are at the heart of Gentoo’s Vision - Great Homes, Strong Communities, Inspired People.  They are essential for the delivery of strong communities and for the provision of services that meet customer expectations. 

To provide a diverse range of ways for you to work with us to improve neighbourhoods and Gentoo services, we will:

  • Provide a range of opportunities for you to engage with Gentoo
  • Provide advice, support and guidance to empower you to be involved in your community

Ways to get involved

Meet your Community Partnership Coordinator

The Community Partnership Coordinators (CPC) team was created in April 2016. The main focus of the role is to ensure customers are involved and informed in local issues that may concern them. The CPCs work closely with volunteers, community groups, voluntary groups and other organisations across the city creating partnership working with customers who are at the heart of everything they do.

Click below to see who is the Community Partnership Coordinator is for that area. 

Art of Living Cordinators Map North Washington Central Houghton & Hetton South Washington North Central Houghton and Hetton South

Gavin Houghton - Community Engagement Manager

Gavin became the Community Engagement Manager in October 2018. He is responsible for managing the Community Partnership Coordinators and working closely with our involved customers. 

Joanne Coulson - Community Partnerships Coordinator

Joanne works in the Central Hub based in Emperor House and has responsibility for the Tenant and Resident Association registrations, coordination of Consultations, Task and Finish Groups and Information and Knowledge sessions across the organisation.

Kay Fleming - CPC Support

Kay works as a Customer Service Assistant from the Customer and Community team, providing administrative support to our local CPC’s, collating information for our events to be sent out to tenants and looking after our teams ordering.

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