Complaints procedure

Information about our complaints procedure

We will not deal with issues reported for the first time as complaints.

Please see below our complaints procedure. 

Gentoo Group Ltd is a member of the Housing Ombudsman Service, an executive non-departmental body sponsored by the Ministry for Housing, Communities and Local Government. They consider complaints once you have exhausted our formal complaints procedure, using dispute resolution principles. If you are still unhappy with our final response after exhausting our formal complaints procedure, you can take your complaint to the Housing Ombudsman Service. We will provide their contact details in our complaint handling factsheet or in our final response.

You can contact the Housing Ombudsman Service directly here