If you need advice or support give us a call on 0300 123 2004*, Text ‘MONEY’ followed by your name to 07860 022 026**, use the contact phone below or email firstname.lastname@example.org.
*Calls to 03 numbers will cost the same as calls to a landline number and will be included as part of any inclusive call minutes.
**Texts will be charged at your network’s standard rate.
If you have a complaint you can report it online to the bottom of this page.
Alternatively, you can call our complaints hotline on 0800 169 1213.
Gentoo Group is a member of the Housing Ombudsman Service, an executive non-departmental public body, sponsored by the Department for Communities and Local Government. They consider complaints once you have exhausted our formal complaints procedure, using their dispute resolution principles.
If you are homeless please contact Sunderland City Council on 0800 731 2963.
Make a payment
If you would like to make a payment, call your local office and press 1. Please make sure you have your payment card handy.