HomeHunt

Before you start a new application make sure you have the following to hand:

• Your National Insurance number
• Your address history (five years)
• Income and employment details
• Information on any medical conditions or disabilities

Following the assessment of your housing application, you will be placed into one of four priority bands depending on your level of need.

• Band 1+ - This is for those applicants living in a Gentoo renewal area
• Band 1 - This is for applicants who have an immediate need to move and are in statutory or urgent housing need
• Band 2 - This is for applicants who have a priority housing need
• Band 3 - This is for general housing needs and is open to all applicants (including out of City applicants)

Once you have completed the new online application form you will receive an automated email advising you that you have been provisionally placed into band 3 whilst we assess your application (this will mean you can start bidding straight away). Once your application has been assessed we will send you a letter advising you of your band placement following the assessment i.e. Band 1+, 1, 2 or 3.

All applications are individually assessed based on the information supplied; this ensures we are fair, flexible and transparent. Every customer has the right to request a review of their banding decision if they disagree.

There are circumstances where we will ask for evidence to place you in the correct band. For example, before accepting a medical priority we will require a specialist medical assessment to be carried out.

We will carry out a number of checks prior to offering you a property with Gentoo. These will include:

• Housing history
• Affordability
• Eligibility
• Landlord/mortgage company
• Police checks (where applicable)

 If you are an existing customer we may also carry out an assessment of housekeeping, behaviour and payment history.

You can make a maximum of five bids per week.

• If you don’t have a computer or access to the internet support is available in our local offices
• If you have any banding or landlord specific questions please call your local office or use the contact form at the bottom of this page
• If you are unable to complete an online application we can offer one-to-one support
• If you have any questions about completing the form, email them to applicants@homehunt.co.uk

You can read the Allocations Policy here.

Log in to your HomeHunt account. From the ‘My application’ drop down list choose ‘Application History’. This will take you to a page that will show you your position on previously let properties and currently advertised properties. In this section, you can also manage your bids.

Log in to your HomeHunt account. From the search screen scroll to the bottom of the page and click on ‘Useful Links’. From the list choose ‘Lettings Report’. On the report filters screen, you can refine the dates and property types that you are looking for or simply search using ‘Gentoo’ in the Landlord field and click submit.