HomeHunt freeze

Temporary changes to HomeHunt allocations

We believe everyone has the right to a good quality home they can afford.

That is why we have frozen the HomeHunt accounts of existing Gentoo tenants who do not have a priority housing need (band three) until 30 September 2021.

This will allow us to prioritise any properties we have available to rent, for non-Gentoo tenants, and existing tenants who do have a priority housing need (bands one and two).

There are currently more than 13,000 people who do not currently have the opportunity to live in a Gentoo property. Extending the HomeHunt freeze will therefore reduce the length of time that people who are most in need will have to wait for a property to rent.

Here's the key information you need to know about the freeze:

  • Gentoo tenants currently registered with no priority housing need (band three) cannot bid for properties.
  • Gentoo tenants currently registered in bands one and two can still continue to bid for properties. 
  • Anyone who does not currently live in a Gentoo property can bid for properties.
  • The freeze is temporary and started on Wednesday 30 September 2020.
  • The HomeHunt freeze will be lifted on 30 September 2021. 
  • When the freeze is lifted, all accounts will be reinstated to HomeHunt with their original date of registration
  • Existing tenants can still take advantage of our mutual exchange scheme. 
  • If you are a tenant without a priority housing need (band three), and your circumstances change / you believe you should be re-assessed during this time, you can contact your Neighbourhood Coordinator.
  • This is a short-term solution that will allow fair access to affordable rented housing in the city, for those who are most in need of a home.
  • The decision to make this temporary change was approved by the Gentoo Group Board and members of our Community Engagement Forums.
  • We will update this page as and when we have more information to share with tenants.

Frequently asked questions

The freeze started at 2pm on Wednesday 30 September 2020.

The freeze will take place from 2pm Wednesday 30 September 2020 and will now end on Wednesday 30 September 2021.

When you registered with Gentoo, you will have received a letter advising you of your band placement. You can also view your current banding status within your HomeHunt account.

More information on our banding system is available here. 

If you believe there has been a change in your household circumstances, please speak with your Neighbourhood Coordinator who can help you with this.

Yes, this temporary change to our housing allocations process has been put in place to help anyone with a priority housing need, to ensure they are able to move. 

Once the temporary freeze is over, your account will be reinstated on HomeHunt with your original date of registration. This means you will not be disadvantaged by the changes.

No, our properties are still allocated based on priority need meaning those registered in bands one and two will still take priority.

No, our allocations cycle via HomeHunt will remain the same, with new properties becoming available on the website at 2pm every Wednesday

These changes do not affect your ability to move home using the mutual exchange programme. More information on this programme is available here. 

We reserve the right to resume internal transfers or extend the freeze at any time.