HomeHunt freeze

Temporary changes to HomeHunt allocations

We believe everyone has the right to a good quality home they can afford. That's why we're making changes to our HomeHunt allocations process to prioritise our available properties for non-Gentoo tenants and existing tenants with a priority need (bands 1 and 2). 

There are currently 20,000 people registered on HomeHunt looking for a property in Sunderland. Out of these 20,000 households, more than 13,000 do not live in a Gentoo property and are in need of a home. With a clear shortage of housing in the city, it's important that we help those most in need when allocating our properties.

In order to ensure we have properties available for those in need of a new home and to reduce the waiting times for our properties, we have taken the decision to temporarily freeze the HomeHunt accounts of our existing tenants who are not currently registered with a priority housing need. This is a short-term solution that will allow fair access to a rented property in the city for those who are looking for a home. 

This temporary freeze will start on Wednesday 30 September 2020 and last for six months, ending on 31 March 2021. During this time, only Gentoo tenants registered in priority bands 1 and 2 and anyone not currently living in one of our properties will be able to bid on properties. Tenants registered with general housing need (band 3) will not be able to bid. Current tenants can continue to bid for our properties until this date. 

Once the six month freeze is over, all frozen accounts will be reinstated to the HomeHunt system with their original date of registration. This means that nobody will be disadvantaged by the temporary freeze. Existing tenants can still take advantage of our mutual exchange system

The decision to make this temporary change was approved by the Gentoo Group Board and members of our Community Engagement Forums. During the freeze period we will also be completing a review of our existing Housing Allocations Policy. 

If you believe there has been a change in your household circumstances during the freeze, please speak with your Neighbourhood Coordinator who can help you with this.

Watch our video to find out more

Frequently asked questions

The freeze will take place from 2pm Wednesday 30 September 2020 and will last for six months.

All HomeHunt accounts will be reinstated on Wednesday 31 March 2021. We reserve the right to resume internal transfers or extend the current freeze, at any time.

When you registered with Gentoo, you will have received a letter advising you of your band placement. You can also view your current banding status within your HomeHunt account.

More information on our banding system is available here. 

If you believe there has been a change in your household circumstances, please speak with your Neighbourhood Coordinator who can help you with this.

Yes, this temporary change to our housing allocations process has been put in place to help anyone with a priority housing need, to ensure they are able to move. 

Once the six month freeze is over, your account will be reinstated on HomeHunt with your original date of registration. This means you will not be disadvantaged by the temporary freeze.

No, our properties are still allocated based on priority need meaning those registered in bands one and two will still take priority.

No, our allocations cycle via HomeHunt will remain the same, with new properties becoming available on the website at 2pm every Wednesday

If you’ve bid on a property before the 30 September 2020, have recently accepted a property or are in the middle of a move then you are still eligible to move home. 

These changes do not affect your ability to move home using the mutual exchange programme. More information on this programme is available here. 

We reserve the right to resume internal transfers or extend the freeze at any time.