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You will find your tenancy number in the bottom left corner of your payment card or your rent statement.
Please only enter the first 7 digits.
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Information and advice on finding a home with Gentoo.
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Here you will find all of the information you need to manage your home and tenancy. From reporting a repair and paying your rent; to finding out more about your gas services and controlling condensation in your home.
We care about our customers and their well-being. Find all you need to know about the products and services that we can offer you as a tenant. You will also find information on how we can help to keep you safe, our approach to anti-social behaviour and lots more.
We like to make it as easy as possible for our customers to contact us so we provide you with a range of options to chose from.
Local office numbers:
Athenaeum - 0191 525 5001
Havelock - 0191 525 5002
Southwick - 0191 525 5003
Silksworth - 0191 525 5004
Houghton - 0191 525 5005
Concord - 0191 525 5006
The Galleries - 0191 525 5007
Our dedicated Neighbourhood coordinators are responsible for understanding customer needs and providing relevant support, advice and guidance.
Click your area below to find your Neighbourhood coordinator.
Thank you for contacting us, we will be in touch as soon as possible.