Our dedicated Neighbourhood Teams and estate services staff are responsible for making sure your neighbourhoods are safe, clean and attractive places to live.
To ensure our neighbourhoods are safe, attractive and well-maintained places to live. We will:
Concierge services are for those living in our multi-storey or supported accommodation, maintaining your safety and security. We will:
Gentoo is responsible for the maintenance and management of open spaces on land owned by us. Feedback has indicated that it isn’t clear what is our responsibly and what is the responsibility of your Local Council. We are only responsible for the maintenance and management of open spaces on land owned by Gentoo.
There are also issues that are not the responsibility of Gentoo, regardless of who owns the land, including;
Any of these issues should be reported to Sunderland City Council via their website at sunderland.gov.uk or by contacting them on 0191 520 5550.
We’ve set up a dedicated Grounds Maintenance Team that’s responsible for maintaining and managing all open spaces both within our neighbourhoods and on the land surrounding the blocks of properties we own.
As part of our commitment to our customers, we ensure that the team will:
Our service standards apply to the land we own and ensure that we will: