Group Board Scorecard

We report our progress to our Group Board every quarter through our Corporate Strategy Scorecard, and every six months through a full report.

Group Board Scorecard Q3

Contents

We know our customers

% of customers who say they are satisfied with Gentoo's overall service

  • Actual: 80%
  • Target: 90%

% of customers who are satisfied with Gentoo's repairs service

  • Actual: 78%
  • Target: 90%

% of customers who are satisfied that Gentoo makes a positive contribution to their neighbourhood

  • Actual: 71%
  • Target: 90%

% of customers who say they agree that Gentoo treats them fairly and with respect

  • Actual: 81%
  • Target: 90%

 

We provide great homes

% of eligible properties with a current Landlord Gas Safety Record

  • Actual: 100%
  • Target: 100%

Number of overdue remedial actions arising from a Landlord Gas Safety Check

  • Actual: 1
  • Target: 0

Number of new homes sold by Gentoo Homes

  • Actual: 66
  • Year to date target: 97

% of domestic properties with a current electrical installation condition report

  • Actual: 99.94%
  • Target: 100%

Number of overdue remedial actions arising from a domestic electrical installation condition report

  • Actual: 29
  • Target: 0

Number of new homes built for affordable rent and shared ownership

  • Actual: 75
  • Year to date target: 136

% of non-domestic properties with a current fire risk assessment

  • Actual: 100%
  • Target: 100%

Number of overdue actions arising from a fire risk assessment

  • Actual: 6
  • Target: 0

% of homes with an energy performance rating of C or above

  • Actual: 76.63%
  • Target: 70%

% of homes that meet the requirements of the Decent Homes Standard

  • Actual: 99.9%
  • Target: 100%

 

We are a great place to work

% of colleagues who would recommend Gentoo as a great place to work

  • Actual: 79%
  • Target: 85%

Colleague turnover rate 

  • Actual: 6.4%
  • Year to date target: 7.5%

% of colleagues who believe Gentoo is committed to their health and safety

  • Actual: 89%
  • Target: 85%

 

We spend our money wisely

Overall operating margin

  • Actual: 20%
  • Target: 20%

Social housing lettings operating margin

  • Actual: 25.2%
  • Target: 25%

EBITDA MRI IC

  • Actual: 103%
  • Target: 100%

We are well governed

Number of Housing Ombudsman Service Failure Notices received 

  • Actual: 9
  • Target: 0

Number of Housing Ombudsman Maladministration Notices received

  • Target: 9
  • Actual: 0

Number of Housing Ombudsman Severe Maladministration Notices received 

  • Target: 0
  • Actual: 0