This includes not only physical access to our offices, but also making it possible for you to contact us outside of normal office hours, and providing a wide variety of ways for you to contact us.
We also tailor our services to be sensitive and responsive to individual needs. For example, we can provide information in alternative formats, our offices are equipped with portable hearing loops, and we can quickly access telephone interpretation services if English is not your first language.
Please contact us if there is anything we can do to assist you further. We are happy to discuss your needs and find solutions to ensure that there are no barriers to limit your access to our services.
The design of our website aims to meet the Priority A and AA guidelines of the W3C Web Content Accessibility Guidelines. If we make a mistake and you find a difficulty in accessing any part of our website, please let us know. We will try to put things right.
If you need any help using the website or want to speak to someone about any other individual accessibility requirements, you can call your local office and a member of staff will be happy to help. Our opening hours are 8am – 7pm Monday to Friday and, 9am – 2pm on Saturday.
We promise to regularly review the website and add new features to make your experience as good as it can be. If you find something about the website or our services which could be improved, please let us know. Give as much detail as possible.