Working At Gentoo

We’re a values driven organisation, with a clear vision, a social purpose, and a commitment to investing in people, place and property.

We’re always on the lookout for talented individuals to join our team – could you be next?

About Us

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home.

We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life whether this be helping people into work, victims of domestic abuse and enabling young people to live independently.

Gentoo Homes is our commercial arm who build 5-star quality homes across the North East.

For more information visit Gentoo Homes’ website.

 

Our vision is about inspired people and strong communities, and we believe that in order to be strong, our communities and workplaces need to be inclusive. We’re very passionate about ensuring that differences which make us all unique are not only understood but also valued and celebrated.

We are proud to be one of the largest employers in Sunderland, and leading provider of social housing in the North East. We offer competitive salaries and an extensive benefits package to ensure that we attract, reward and retain our talented people. We are continually developing what we offer, demonstrating our commitment to our colleagues and an understanding of the importance of their wellbeing and work life balance. This includes striving to promote a healthy working environment with the wellbeing of our colleagues at the forefront.

At Gentoo, our primary purpose is to support and strengthen our local communities by providing great homes to our tenants and customers, it is therefore important to us to be able to reward our colleagues who make this happen. We are proud to have been awarded IIP Gold status in recognition for our commitment to our people and we are now on our journey to achieving Platinum status.   We are also part of the Living Wage Foundation to ensure all our colleagues are paid fairly and valued for the work they do.

 

                                        

We understand the importance of gaining practical experience in the workplace whether that be through an apprenticeship programme or works experience.

We have created 276 apprenticeship opportunities to date, with 90% of our recruits going onto secure a full time, permanent job with us. You will benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in your chosen career. 

Our exciting roles also come with a generous 29 days holiday, excellent terms and conditions and a company pension scheme. Apprenticeship recruitment is reviewed annually, and opportunities will normally be advertised at the beginning of each calendar year. 

We also offer work experience where we can assist you in gaining knowledge for your course or qualification. We appreciate and value all applications, however, due to the high demand we are not able to offer everyone a placement, but we do encourage you to keep applying. 

Work experience provides many benefits, giving you skills and experience that will allow you to stand out to potential employers as well as helping you choose the right sector to work in.

If you have any questions, or require any further information please email work.experience@gentoogroup.com

Current Vacancies

Contracts Manager

  • Location: Sunderland
  • Salary: £41,534
  • Type: Permanent

Gentoo have an exciting opportunity to be the overall lead within Maintenance effectively managing multiple contracts across Property Maintenance in the role of Contracts Manager. This newly created role will also manage the entire operational delivery of the Jewson service to Gentoo, including all aspects of consultation, customer engagement and delivery of service. In addition, the successful candidate will support where required in the management of the Group’s Maintenance service, including the Group’s Repairs contractors.

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Customer Service Advisor

  • Location: Sunderland
  • Salary: £20,958
  • Type: Permanent

We have new and exciting opportunities to join our Contact Centre Team in the roles of Customer Services Advisor in both our admin and call handling teams. We have both permanent and temporary opportunities available. In this key role, you will be responsible for delivering a high standard of customer service and helping tenants and customers with arranging repairs and general enquiries via telephone. You will also be expected to provide a prompt and efficient administration service including the updating of computerised records. You will be required to input data accurately, therefore good attention to detail is essential.

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Gas Service Engineer

  • Location: Sunderland
  • Salary: £32,960
  • Type: Permanent

We have an exciting opportunity to join our Gas team in the role of Gas Engineer. In this key role, you will be responsible for ensuring the Group is compliant in Gas servicing and day-to-day repairs . All Jobs you undertake will have a 'Right first time' attitude and you will be expected to deliver recognised industry standards for compliance, quality and productivity. We are committed to providing our tenants with the highest quality of service and we believe that the key to achieving this is to recruit enthusiastic talented people with the right skills, knowledge, attitude and behaviour. You will have access to a company vehicle and the relevant tools and equipment required to carry out your role. We operate an annualised hours working pattern; winter months are November to April working an average of 39 hours a week and summer months are May to October working an average of 33 hours per week (average of 36 hours per week over the year). There will be an expectation to work on an e...

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Head of Neighbourhoods

  • Location: Sunderland
  • Salary: Competitive
  • Type: Permanent

Are you ready for a new challenge?? We have an exciting opportunity within our housing team for a Head of Neighbourhoods, where you will manage housing stock across the City of Sunderland. The role is fast paced and varied with clear KPI’s and objectives to be achieved. You will lead a large team and be responsible for two geographical areas delivering a front-line housing management service to approximately 7,000 social rented dwellings and tenants. There are clear KPI’s set with ambitious stretch targets which you and your team will need to achieve which mainly relate to voids, income collection, relet times, compliance and estate management. As an inspirational leader, you will enthuse and motivate others to embed a strong tenant focused culture and be committed to tenant experience and satisfaction. You will have excellent communication skills and be able to build positive relationships with peers and local stakeholders. You will be responsible for contributing to t...

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Income Coordinator

  • Location: Sunderland
  • Salary: £28,763
  • Type: Permanent

We have a new and exciting opportunity to join the Finance team in the role Income Coordinator to oversee the administration of direct debit and standing order payments for our tenants’ and customers’ rent accounts. In this key role, you will be responsible for administering payments and maintaining customer records to ensure timely and accurate payment information.

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Plasterer

  • Location: Sunderland
  • Salary: £31,752
  • Type: Permanent

We have an exciting opportunity to join Property Maintenance in the role of Plasterer. All Jobs you undertake will have a 'Right first time' attitude and you will be expected to deliver work to a high standard. The role will involve carrying out all plastering works including ceramic tiling, rendering, preservation work, pebble dash and aertex works. We are committed to providing our tenants with the highest quality of service and we believe that the key to achieving this is to recruit enthusiastic talented people with the right skills, knowledge, attitude and behaviour. You will have access to a company vehicle and the relevant tools and equipment required to carry out your role.

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Plumber

  • Location: Sunderland
  • Salary: £32,960
  • Type: Permanent

We have an exciting opportunity to join our Plumbing and Water team in the role of Plumber. In this key role, you will be responsible for ensuring the Group is compliant in Gas and day-to-day Plumbing repairs including Heating installs and Water safety. All Jobs you undertake will have a 'Right first time' attitude and you will be expected to deliver recognised industry standards for compliance, quality and productivity. We are committed to providing our tenants with the highest quality of service and we believe that the key to achieving this is to recruit enthusiastic talented people with the right skills, knowledge, attitude and behaviour. You will have access to a company vehicle and the relevant tools and equipment required to carry out your role. We operate an annualised hours working pattern; winter months are November to April working an average of 39 hours a week and summer months are May to October working an average of 33 hours per week (average of 36 hours per week over th...

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Support Manager

  • Location: Sunderland
  • Salary: £36,727
  • Type: Permanent

We have an exciting opportunity within our housing team for a Support Manager, where you will manage older persons supported housing and an outreach Wellbeing team across the City of Sunderland. The role requires good interpersonal skills, the ability to build rapport with tenants, families, external partners, with clear KPI’s and objectives to be achieved. You will lead a team and be responsible for extra care and sheltered housing schemes across the City as well as an outreach team who deliver assessments and support to those tenants who are struggling in their current home. There are clear KPI’s set which you and your team will need to achieve such as voids and relet times, income collection and compliance. As an inspirational manager, you will enthuse and motivate others to embed a strong tenant focused culture and be committed to tenant experience and satisfaction. You will have excellent communication skills and be able to build positive relationships with peers and local s...

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Systems Analyst

  • Location: Sunderland
  • Salary: £38,207
  • Type: Permanent

We are looking for someone to join us in our Transformation & Technology department in the role of Systems Analyst - Product Owner for the product portfolio of our Finance & Asset business function. Working within an Agile mindset using the Scrum framework to support it, reporting to the Systems Manager, the post holder will work alongside Business Analysts, Developers and within the wider Transformation & Technology department. They will implement and take ownership of third party and in-house solutions by way of managing product backlogs and development roadmaps. This is an exciting and rewarding role within a forward-thinking team who are always looking at innovative ways of delivering fantastic solutions within the business and evolving the sector at large. For an informal chat regarding the role, contact Emma Shaw, Systems Manager via LinkedIn: www.linkedin.com/in/emmajshaw89

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