Universal Credit Planner
Use a free Universal Credit Personal Planner which has been developed by the Department of Working Pensions to let you know if you need to make any changes and advice on what you need in preparation for Universal Credit.
Universal Credit is now being rolled out across the country and started in Sunderland in November 2015.
Universal Credit is a new benefit for people of working age who are sick, unemployed and looking for work, or working but on a low income.
UC will eventually replace the following 6 main working-age benefits:
Universal Credit will be paid monthly in arrears in a convenient single payment paid directly to you. If you’re already claiming one or more of the above benefits, carry on claiming as normal. You will be notified by the DWP when you need to apply for Universal Credit.
Universal Credit has now been rolled out in Sunderland.
This is only for single people making new claims.
Please let the Money Matters team know if you are making a Universal Credit claim.
If you are already claiming working-age benefits, carry on as normal until you are notified by the Department of Work and Pensions (DWP).
To find out more about Universal Credit Start dates visit www.gov.uk/universal-credit.
It has been introduced to make the benefits system simpler and to increase work incentives for those who are unemployed or working but on a low income. It is designed to ensure people are better off in work, rather than on benefits – ‘making work pay’.
It is important to note:
In partnership with Sunderland City Council there are a number of Electronic Village Halls in Sunderland where you can go to get free access to the internet. In addition, Job Centre Plus and local libraries all have computers which are usually free to use. There is also free Wi-Fi in all of our offices.
If you would like to learn new skills our digital champions can help, from one to one advice and community events there are lots of way to get the support you need.
Do you want to learn new digital skills or share your skills with others?
If so, contact email@example.com or call 0191 525 5000.
Are all benefits included in universal credit payments?
No. Universal Credit includes Working Tax Credit, Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance and income-related Employment and Support Allowance. Other benefits such as Child Benefit, Disability Living Allowance (DLA) or a Carer’s Allowance will be paid separately.
How regularly will I receive Universal Credit?
Universal Credit will be paid as one single monthly payment. The payment will be made to the household (meaning the claimant, partner and any dependent children.) Couples will need to decide who will receive the payment.
Do I need to have a bank account to receive Universal Credit?
If you have not got a bank account it might be a good idea to get one. Universal Credit will be paid into your bank account the same way you would receive a monthly salary. Alternatively, you can have UC paid directly into your Building Society, Post Office or Credit Union account subject to it being able to receive automated payments.
Will Gentoo automatically receive my rent?
No. If you receive housing benefit you will be used to part or all of your rent being paid direct to Gentoo. Housing Benefit will form part of Universal Credit, therefore you will have the responsibility to pay your rent to us. Contact Gentoo to set up a direct debit, standing order or an Allpay account to ensure your rent is paid on time.
For guidance and advice on managing rent payments visit the Money Advice Service Website.
If I would like my rent to be paid direct to Gentoo, are there any exceptions?
Under Universal Credit only where a customer is identified as ‘vulnerable’ will Housing Benefit be paid direct to us.
If my partner and I both are entitled to Universal Credit will we get a monthly payment each?
No. If you and your partner are both eligible for Universal Credit you will get one monthly payment for the household.
For further information visit the Money Advice Service Website.
Can I pay four weeks rent upfront?
Yes. This might be a good idea as most of our customers are used to paying their rent weekly. This may help you to budget for the month ahead.