Repairs and maintenance

January 2017


Repairs calls

were handled


Facebook enquiries

logging repairs were made


People visited

our repairs pages on the website

Looking after your home

We have a responsibility to maintain your home to a safe and suitable standard. In order to do this it is vital that we deliver both a planned and responsive approach to Repairs and Maintenance.

To ensure that we deliver a planned approach to Repairs and Maintenance of your home and communal area, we will:

  • Offer you the first mutually available appointment when you report your repair.
  • Offer you the next available mutually agreed appointment for follow on work either from the Tradesperson at your home or a member of our Support Team when materials have been ordered.
  • Carry out emergency repairs within 24 hours.
  • Give you the facility to report your repairs online 24 hours a day, 7 days a week, 365 days a year.
  • Continue to carry out modernisation and improvement programmes based on the condition of your home and communal areas.
  • Provide comprehensive advice, guidance and assistance on issues relating to condensation or dampness in your home.
  • Continue to invest in our heating and double glazed window programme to remove inefficient appliances and single glazed units.
  • Assess your home for Solar PV suitability.

We are working towards:

  • Completing all repairs right first time.
  • Keeping you informed of the progress of your repair and your repair appointments using all available technology.
  • Publishing our Investment Plan on our website.