Repairs and maintenance

January 2017

10,147

Repairs calls

were handled

244

Facebook enquiries

logging repairs were made

1,200

People visited

our repairs pages on the website

Looking after your home

We have a responsibility to maintain your home to a safe and suitable standard. In order to do this it is vital that we deliver both a planned and responsive approach to Repairs and Maintenance.

To ensure that we deliver a planned approach to Repairs and Maintenance of your home and communal area, we will:

  • Offer you the first mutually available appointment when you report your repair.
  • Offer you the next available mutually agreed appointment for follow on work either from the Tradesperson at your home or a member of our Support Team when materials have been ordered.
  • Carry out emergency repairs within 24 hours.
  • Give you the facility to report your repairs online 24 hours a day, 7 days a week, 365 days a year.
  • Continue to carry out modernisation and improvement programmes based on the condition of your home and communal areas.
  • Provide comprehensive advice, guidance and assistance on issues relating to condensation or dampness in your home.
  • Continue to invest in our heating and double glazed window programme to remove inefficient appliances and single glazed units.
  • Assess your home for Solar PV suitability.

We are working towards:

  • Completing all repairs right first time.
  • Keeping you informed of the progress of your repair and your repair appointments using all available technology.
  • Publishing our Investment Plan on our website.