Log into your allpay account and pay online.
To ensure our income is maximised whilst delivering financial wellbeing for you we will:
We will also:
This may be the best way to pay your rent, especially if your rent doesn’t change throughout the year. You will only need to fill in one form and if your rent changes, we will send you a letter 10 days before this happens with the details of the change.
Direct debits can help you to budget and ensure that your rent is paid on time. It is an easy way to pay your rent and as payments are automatic you wont have to worry about falling behind with payments. You will need to ensure you have enough money in your bank to cover your direct debit, or you may be charged.
If you would like to pay by direct debit print off a form here, fill it in and drop off at your local office. Alternatively, you can pick up a form from your local office and our staff will be happy to help if you have any questions.
To pay by standing order you will need to contact your Neighbourhood Coordinator or call into your local office. We will then help you organise a mandate to hand in at your bank or building society. Your bank will then set this up and send your payment to us on the date you have chosen. If your rent changes a new mandate will be sent to you to take to the bank to amend your weekly payment amount.
If you would rather speak to someone you can pay your rent over the phone. You will need your payment card, debit or credit card ready when you phone and you will have to tell us how much you want to pay.
If you want to do this, you should contact our Customer Service Centre on 0191 525 5000 or call Allpay on their 24 hour automated payment line on 0844 557 8321*
*This will be charged as a national rate number. You will be charged for this call subject to your phone contract. Please contact your provider for further details.
If you fall behind with your rent you should contact us straightaway for help and advice. We will always listen to what you have to say and offer you advice and support. We will try to make a payment plan for you to repay any rent you owe at a rate you can afford.
If you do not pay your rent, or do not tell us you have a problem paying your rent, we may take the following action: