Paying your rent

Paying Your Rent

To ensure our income is maximised whilst delivering financial wellbeing for you we will:

  • Work with agencies to promote financial wellbeing.
  • Provide a crisis intervention service.
  • Provide a range of convenient ways for you to pay your rent.

We will also:

  • Make sure you can pay your rent and other charges easily.
  • Make sure we act fairly and consistently and take your circumstances into account when we collect unpaid rent.
  • Work with support agencies to make sure we meet your needs.
  • Give you a range of ways to pay your rent.
  • Give you one month’s notice of your annual rent increase.
  • Send you a rent statement every six months.

Ways to pay

This may be the best way to pay your rent, especially if your rent doesn’t change throughout the year. You will only need to fill in one form and if your rent changes, we will send you a letter 10 days before this happens with the details of the change.

Direct debits can help you to budget and ensure that your rent is paid on time. It is an easy way to pay your rent and as payments are automatic you wont have to worry about falling behind with payments. You will need to ensure you have enough money in your bank to cover your direct debit, or you may be charged.
If you would like to pay by direct debit print off a form here, fill it in and drop off at your  local office. Alternatively, you can pick up a form from your local office and our staff will be happy to help if you have any questions.

To pay by standing order you will need to contact your Neighbourhood Coordinator or call into your local office. We will then help you organise a mandate to hand in at your bank or building society. Your bank will then set this up and send your payment to us on the date you have chosen. If your rent changes a new mandate will be sent to you to take to the bank to amend your weekly payment amount.

This may be the best way for you to pay if your rent will probably change throughout the year (for example, if you receive Housing Benefit). You can pay your rent at any Post Office or PayPoint wherever you see these signs:

If you would rather speak to someone you can pay your rent over the phone. You will need your payment card, debit or credit card ready when you phone and you will have to tell us how much you want to pay.

If you want to do this, you should contact our Customer Service Centre on 0191 525 5000 or call Allpay on their 24 hour automated payment line on 0844 557 8321*

*This will be charged as a national rate number. You will be charged for this call subject to your phone contract. Please contact your provider for further details.

What happens if I don’t pay my rent?

If you fall behind with your rent you should contact us straightaway for help and advice. We will always listen to what you have to say and offer you advice and support. We will try to make a payment plan for you to repay any rent you owe at a rate you can afford.

If you do not pay your rent, or do not tell us you have a problem paying your rent, we may take the following action: 

  • We will visit you, phone or text you to ask why the payment has not been made.
  • We will write to you saying how much you owe and ask for a payment.
  • If you do not pay the rent you owe, we will contact you to tell you that we may take legal action to recover the amount you owe.
  • If you still do not pay, we will serve you with a ‘Notice or Seeking Possession’ which is the first step in taking legal action against you.
  • If the case goes to court, we will add our legal costs to the amount you owe.
  • If you still do not pay your rent, we may evict you from your home.