Local office numbers:
Athenaeum - 0191 525 5001
Havelock* - 0191 525 5002
Southwick - 0191 525 5003
Silksworth* - 0191 525 5004
Houghton - 0191 525 5005
Concord - 0191 525 5006
The Galleries - 0191 525 5007
*Please note, there are no longer cash desks at these offices.
Click on your local office below to view on the map and find the conctact details.
2 Emperor Way
Tyne and Wear
0191 525 5000
27 Fawcett Street
0191 525 5001
2-3 Arndale House
0191 525 5006
Havelock Civic Buildings
0191 525 5002
The Skyline Centre
88 Newbottle Street
Houghton le Spring
0191 525 5005
The Conishead Centre
0191 525 5004
The Cornhill Centre
0191 525 5003
0191 525 5007
You can report a repair online by completing our online diagnostic tool.
To report a repair by phone, please contact your local office. You can find all of the numbers for the local offices below, just click on your office.
Phone lines for your local offices are open from 8.30am until 5.15pm Monday – Thursday and 8.30am until 4.45pm Fridays.
If your repair is an emergency then call us your local office and follow the instructions given.
If your gas service is overdue, call the Gas Servicing Team immediately on 0800 5877 809.
If you need to report ASB you can, 24 hours a day, on 0800 028 4445.
If you need advice or support give us a call on 0300 123 2004*, Text ‘MONEY’ followed by your name to 07860 022 026**, use the contact phone below or email firstname.lastname@example.org.
*Calls to 03 numbers will cost the same as calls to a landline number and will be included as part of any inclusive call minutes.
**Texts will be charged at your network’s standard rate.
If you have a complaint you can report it online to the bottom of this page.
Alternatively, you can call our complaints hotline on 0800 169 1213.
If you are homeless please contact Sunderland City Council on 0800 731 2963.
If you would like to make a payment, call your local office and press 1. Please make sure you have your payment card handy.