Get in touch

Customers can now call our local offices direct about all issues regarding their tenancy.

Local office numbers:

Athenaeum - 0191 525 5001

Havelock* - 0191 525 5002

Southwick - 0191 525 5003

Silksworth* - 0191 525 5004

Houghton - 0191 525 5005

Concord - 0191 525 5006

The Galleries - 0191 525 5007

*Please note, there are no longer cash desks at these offices.

Local Offices

Click on your local office below to view on the map and find the conctact details. 

Head Office

Emperor House
2 Emperor Way
Sunderland
Tyne and Wear
SR3 3XR
United Kingdom

0191 525 5000

City Centre

The Athenaeum
27 Fawcett Street
Sunderland
SR1 1RE
United Kingdom

0191 525 5001

Concord

2-3 Arndale House
Victoria Road
Washington
NE37 2SW
United Kingdom

0191 525 5006

Ford Estate/Havelock

Havelock Civic Buildings
Hylton Road
Sunderland
SR4 8AH
United Kingdom

0191 525 5002

Houghton

The Skyline Centre
88 Newbottle Street
Houghton le Spring
DH4 4AJ
United Kingdom

0191 525 5005

Silksworth

The Conishead Centre
Silksworth Terrace
Sunderland
SR3 2AN
United Kingdom

0191 525 5004

Southwick

The Cornhill Centre
Goschen Street
Sunderland
SR5 2LR
United Kingdom

0191 525 5003

The Galleries

The Galleries
Washington
NE38 7SD
United Kingdom

0191 525 5007

Office opening times

Our offices are open from 8.30am until 4.30pm Monday – Thursday and 8.30am until 4pm Fridays. Excluding bank holidays.

Saturday and Sunday

Sorry, our offices are closed on Saturday and Sundays. If you need to report an emergency repair during these times call 0191 525 5000.

Useful Numbers

Report a repair

You can report a repair online by completing our online diagnostic tool.

To report a repair by phone, please contact your local office. You can find all of the numbers for the local offices below, just click on your office.

Phone lines for your local offices are open from 8.30am until 5.15pm Monday – Thursday and 8.30am until 4.45pm Fridays.

Out of Hours Emergency Repairs Services

If your repair is an emergency then call us your local office and follow the instructions given.

Gas Servicing

If your gas service is overdue, call the Gas Servicing Team immediately on 0800 5877 809.

Anti-Social Behaviour (ASB) 24hr Hotline 

If you need to report ASB you can, 24 hours a day, on 0800 028 4445.

Money Matters 

If you need advice or support give us a call on 0300 123 2004*, Text ‘MONEY’ followed by your name to 07860 022 026**, use the contact phone below or email moneymatters@gentoogroup.com

*Calls to 03 numbers will cost the same as calls to a landline number and will be included as part of any inclusive call minutes.

**Texts will be charged at your network’s standard rate.

Complaints

If you have a complaint you can report it online to the bottom of this page.

Alternatively, you can call our complaints hotline on 0800 169 1213.

Homeless 

If you are homeless please contact Sunderland City Council on 0800 731 2963.

Make a payment

If you would like to make a payment, call your local office and press 1. Please make sure you have your payment card handy.

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