The regulator for social housing in England, the Homes and Community Agency (HCA), expects landlords to consult customers on the services they receive and develop ‘Local Offers’ as a result of customer feedback. As you will remember we asked you about our services in our consultation towards the end of 2013. We’ve listened to your feedback and used that information to formulate our ‘Local Offer’. This will ensure that we deliver a service that represents value for money in terms of how we spend your rent and doing the right thing.
Your top three service priorities continue to be:
Our Local Offer is our firm commitment to you on how we will deliver our services. See below further information on our offer to you.
How we perform
Each quarter we report our performance to see how well we are meeting the targets we set every year. The information we collect allows us to identify where we can improve as well as look at how our performance compares with other housing organisations.
We hope you find these reports informative. If you have any feedback, questions or queries contact our Customer Service Manager, Lynn Fromme on 0191 525 5328 or email firstname.lastname@example.org.
Our quarterly performance report provides information and updates on how we are performing against our local offer to you.
To ensure that we deliver a planned approach to Repairs and Maintenance of your home and communal area, we will:
We are working towards:
To ensure that you feel safe and secure in your home and community, we will:
To ensure that all of our neighbourhoods are safe, clean and attractive places to live, we will:
To ensure our income is maximised whilst delivering financial wellbeing for you we will:
Provide a range of convenient ways for you to pay your rent.
To ensure we provide an accessible and transparent service, we will:
We are working towards improving online technology to enable you to:
To ensure we provide a wide range of information and opportunities to get involved and feel like your feedback is making a difference, we will: