Current vacancies
Assistant Contracts Manager
About the role of Assistant Contracts Manager
About the role: Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an Assistant Contracts Manager (M&E) to join the Mechanical and Electrical team. In this role, you will assist the Repairs & Maintenance Contracts Managers (Mechanical & Electrical) to provide, plan and coordinate external suppliers to manage Gentoo’s statutory, regulatory and compliance responsibilities. You will also support the Contracts Managers to ensure all relevant servicing, repairs, testing and remedial work is tracked and completed and certification validated and updated. Supporting and undertaking (in collaboration) quality assurance/quality control checks to a defined percentage of suppliers' work to provide robust site management together with technical advice is a key element of this role. You will support the performance of Gentoo’s suppliers in delivering specialist works in a safe and compliant manner, delivering value for money, health and safety excellence while ensuring programmes are delivered to the required time, cost and quality standards. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will also include the following, a full job description is available to view at www.gentoogroup.com/careers Assisting in ensuring that Gentoo’s Compliance statutory obligations and regulatory undertakings are delivered with regards to servicing and remedial works, but not limited to: Passenger Lift Servicing & Thorough Examinations Fixed Mechanical Equipment Servicing & Through Examinations Fire Fighting Equipment Laundry Equipment & Ventilation Systems Automated Gates, Barriers, Doors, Generators/UPS systems, Warden Call & HVAC Lightning Protection Systems Any other specialist Mechanical & Electrical Systems Supporting the management of the performance of Gentoo's Contractors to deliver value for money, health and safety excellence whilst ensuring programmes are compliant with the required standards, Regulations, time, cost, and quality requirements. Undertake as required, on site assessments of Contractors Quality Assurance and Quality Control processes and the checking of the competency of qualifications of their staff. Collaborate with colleagues in Gentoo to deliver the organisations requirements in relation to Mechanical & Electrical services ensuring that all undertakings in relation to servicing, testing and inspection are delivered effectively. Where required, review contractor Risk Assessments and Method Statements, including managing relevant Permits to Work to ensure compliance with Health and Safety requirements. Act as Duty Manager as part of the Group’s emergency out of hours service (EOHS). Ensure all services provided are delivered in line with the Group’s cultural values.
Assistant Repairs & Maintenance Manager (Electrical Services)
About the role of Assistant Repairs & Maintenance Manager (Electrical Services)
About the role: Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an Assistant Repairs and Maintenance Manager (Electrical Services) to join the Electrical team. The role will require you to assist the R&M Manager (Electrical Services) to provide, plan and co-ordinate in-house staff and external contractors for the effective and comprehensive management of Gentoo’s statutory, Regulatory and Compliance responsibilities in relation to designated areas of the testing and maintenance of a range of electrical services’ installations and equipment including cyclical, responsive and planned programmes to domestic and non-domestic properties. Support the R&M Manager (Electrical Services) to ensure that all relevant servicing, repairs, testing and inspection is carried out, that all follow on/remedial work is tracked, completed and recorded with the appropriate certification validated and updated and transmitted to the data team in a timely manner so that all information is current and accurate. Supporting and undertaking (with others) quality assurance/quality control (QA/QC) checks to a defined percentage of ongoing/completed works of contractors’/in-house staff for robust management together with technical advice in line with best practice. Support the performance of Gentoo's Contractors and in-house staff delivering works by the effective management of Assistant Managers, trades staff and colleagues and sub-contractors to deliver value for money, health and safety excellence whilst ensuring programmes are delivered to the required time, cost and quality standards. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers 1. Assisting in ensuring that Gentoo’s Compliance statutory obligations and regulatory undertakings are delivered with regards Landlord Compliance for, but not limited to: • Electrical Safety including cyclical domestic testing, repairs works, lightning conductors; • Electrical services to Mechanical systems including communal heating systems and distribution, ventilation. Pumps etc. • Fire Safety Systems including fire alarms, emergency & communal lighting, sprinkler and dry riser systems and fire extinguishers 2. Assisting with effectively managing staff and sub-contractors to maximise productivity, performance and quality ensuring a Value for Money service is delivered. 3. Supporting in ensuring that all relevant service, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose, and the certification is appropriately recorded, and that data is validated and current 4. Carry out quality assessments and quality control inspections of electrical servicing, testing and installation work to ensure that the work undertaken is to the correct standard and that Gentoo Property Services and external contractors are competent to carrying out of their work 5. Ensure documentation and certification meets the requirements of registration bodies e.g. N.I.C.E.I.C. & NAPIT etc. 6. Act as a Qualified Supervisor in line with certification body requirements
Bricklaying Apprentice
About the role of Bricklaying Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Bricklaying Apprentice How long is the apprenticeship: 4 years. Which qualification will you achieve: Level 3 Bricklaying *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To develop skills and knowledge to assist in bricklaying works. To learn the full range of bricklaying tasks associated with the repair, maintenance, and refurbishment of our properties (under supervision). To support a bricklayer in carrying out all installations, repairs and maintenance work required and all other bricklayer duties including general bricklaying, brickwork repairs, pointing, paving, concrete work and preservation work. How to undertake duties safely in line with Health and Safety regulations and policy; including ensuring risk assessments, method statements, product information and COSHH data sheets are accurately followed. To develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct.
Business Administration Apprentice
About the role of Business Administration Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Business Administration Apprentice How long is the apprenticeship: 2 years. Which qualification will you achieve: Level 3 Business Administration *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To assist in the delivery of a customer-focused service within all Property teams. To undertake a wide range of administrative support duties such as data entry, filing, arranging appointments, updating records/systems, answering the telephone, taking messages, taking minutes for meetings, etc. Manage customer enquiries whether in person, by telephone, in writing/online courteously and professionally. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. Demonstrate ownership and responsibility of customer issues, working with colleagues or other agencies to resolve customer enquiries.
Construction Support Technician Apprentice (Surveying - Damp Inspection)
About the role of Construction Support Technician Apprentice (Surveying - Damp Inspection)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Construction Support Technician (Surveying - Damp Inspection) How long is the apprenticeship: 4 years Which qualification will you achieve: Level 3 Advanced Apprenticeship – Construction Support Technician. *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To develop the skills and knowledge to support in providing building technical advice and solutions, ensuring an excellent service provided to our customers. To learn the full range of property surveyor tasks to assist in the repairs and maintenance of Gentoo properties. Under supervision, support property surveyors and trades to provide building technical advice and solutions relating to Gentoo properties, ensuring a customer-focused service delivery. To support carrying out customer-led property inspections to identify issues/defects. To support in carrying out detailed condensation and dampness inspections along with full property inspections to identify repairs or defects. To ensure risk assessments, method statements, product information and COSHH data sheets are accurately followed. Develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct.
Customer Complaints Lead
About the role of Customer Complaints Lead
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an experienced Customer Complaints Lead to join the Customer Voice team, based at our Doxford Park, Sunderland head office. We feel passionately about our customers, they are at the heart of everything we do, are you ready to help us deliver? Working as part of the Customer Voice Team, you’ll have a key role in ensuring policy, process and regulations are followed. You will be responsible for overseeing a caseload and supervising team members to ensure complaints are resolved effectively and following policy guidelines, Housing Ombudsman and Regulatory standards. Through your expertise you will provide specialised assistance to colleagues throughout the company, ensuring our goals are met and ensuring the Group is listening to the voice of its Customers and that Customers are at the heart of business decision-making. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers You’ll support the Complaints Performance Manager to drive a culture of seeing complaints as a positive way to learn more about what our customers expect. We use complaints outcomes to show our customers that we have an open and responsive approach and that we learn from our mistakes. You will be responsible for working and managing Housing Ombudsman cases including having oversight of the actions resulting from complaints to the Housing Ombudsman. Ensuring the Group is compliant with the Housing Ombudsman and Regulatory standards, including Consumer Standards as set out by the Social Housing Regulator. Responsible for managing Stage 2 complaints, Housing Ombudsman cases and MP’s and Councillors enquiries to gain a satisfactory resolution for the customer where possible. Utilising your knowledge, you’ll provide expert advice and support within the team and beyond, giving support, advice and guidance to them and colleagues who are complaint owners to ensure they are meeting the requirements of policy, procedure and regulations.
Customer Insight Advisor
About the role of Customer Insight Advisor
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an experienced Customer Insight Advisor who has an analytic approach to deliver insight into action, to join the Customer Voice team, based at our Doxford Park, Sunderland head office. We feel passionately about our customers, they are at the heart of everything we do, are you ready to help us deliver? The Customer Voice team is at the forefront of learning and helping Gentoo to deliver an ever-better experience for our customers. In the role of Customer Insight Advisor, you will have a key role in ensuring policy, process and regulations are followed within the Customer Voice Team. Ensuring the Group is listening to the voice of its Customers and that Customers are at the heart of business decision-making. You’ll take an analytical approach and have excellent attention to detail, as you’ll need to be able to read customers’ comments and categorise them into the appropriate themes to deliver insight into action. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Supporting the Complaints Performance Manager to drive a culture of seeing complaints as a positive way to learn more about what our customers expect. We use complaints outcomes to show our customers that we have an open and responsive approach and that we learn from our mistakes. identifying trends, themes and good practice and application of this knowledge to show what lessons we have learned. You’ll also provide high-quality and informative localised reporting to allow analysis of performance. Ensuring the Group is compliant with the Housing Ombudsman and Regulatory standards, including Consumer Standards as set out by the Social Housing Regulator. Working in an organised and data-driven way to ensure measures, analysis and reporting of complaints are available and communicated across the business as determined by the Complaints Performance Manager Providing a positive and proactive service to customers in dealing with complaints and feedback, including making direct contact with customers by telephone in the first instance (where possible) to provide customers with personal service and one point of contact to ensure they feel valued and treated with respect. With your knowledge, you’ll provide expert advice and support within the team and beyond, giving support, advice and guidance to and for colleagues who are complaint owners to ensure they are meeting the requirements of policy, procedure and regulations.
Electrical Apprentice
About the role of Electrical Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Electrical Apprentice How long is the apprenticeship: 4 years Which qualification will you achieve: Level 3 Advanced Apprenticeship in Electrical Installation. *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To assist in the overall objectives of the Electrical Section, and the delivery of an effective and efficient service. Ensuring work is carried out safely and properly. To complete a full range of electrical-related tasks associated with the repair, maintenance and refurbishment of our properties (under supervision) delivering excellent service to our customers. Complete minor elements of multi-skilling associated with the electrical work e.g. small filling/patching to décor. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To work with managers, customers and tradespersons developing excellent working relationships with colleagues. To ensure risk assessments and method statements are accurately followed. To comply with the Group’s customer service standards and Code of Conduct.
Engineering Technician Apprentice (Building Services)
About the role of Engineering Technician Apprentice (Building Services)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Engineering Technician Apprentice (Building Services) How long is the apprenticeship: 4 years Which qualification will you achieve: Level 3 Advanced Apprenticeship in Maintenance and Operations Engineering. *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To develop skills and knowledge in Project Management, Mechanical and Electrical design and Building Services Engineering, offering excellent service to our customers. To develop skills in managing contractors, who carry out fire alarm installations, electrical upgrade projects, and heating replacement projects. With the opportunity to develop and learn skills in the full range of building services engineering as well as assisting in the pre-construction stage of projects, liaising with building surveyors to develop projects. To work as part of an office-based team, with regular site visits to ensure projects are progressing and dealing with all technical issues. To develop excellent working relationships with colleagues. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To ensure risk assessments, method statements, product information and COSHH data sheets are accurately followed. To develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner.
Fire Alarm Engineer Apprentice
About the role of Fire Alarm Engineer Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Fire Alarm Engineer Apprentice How long is the apprenticeship: 4 years Which qualification will you achieve: Level 3 Advanced Apprenticeship in Fire, Emergency & Security Systems (FESSA) *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To assist in the overall objectives of the Electrical Section, and the delivery of an effective and efficient service. Ensuring work is carried out safely and properly. To complete a full range of fire alarm systems servicing, and repair across the Gentoo stock of buildings (under supervision) delivering excellent customer service to our customers. Complete minor elements of multi-skilling associated with the electrical work e.g. small filling/patching to décor. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To work with managers, customers and tradespersons developing excellent working relationships with colleagues. To ensure risk assessments and method statements are accurately followed. To comply with the Group’s customer service standards and Code of Conduct.
Gas Apprentice
About the role of Gas Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Gas Apprentice How long is the apprenticeship: 4 Years Which qualification will you achieve: Level 3 Apprenticeship in Gas & Gas Safe Qualification *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: The full range of tasks associated with gas repair, maintenance and servicing of gas appliances and associated equipment within Gentoo Property Services (under supervision) Offering excellent service to our customers. The full range of multi-skilling tasks associated with gas repair, maintenance and servicing within Gentoo Property Services (under supervision) and to develop excellent working relationships with colleagues. The full range of installation tasks associated with gas boiler and full central heating systems installation within Gentoo Property Services (under supervision) Undertake a programme of training rotation to become fully competent in associate trade disciplines for example Plumbing. Ensure risk assessments, method statements, product information and COSHH data sheets are accurately followed. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct
General Maintenance Employee
About the role of General Maintenance Employee
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting for General Maintenance Employees (GME) to join our Property Maintenance part of the business in our Empty Homes team. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers - General construction and maintenance labouring duties, including working at heights and in confined spaces. • Assisting bricklaying or roofing colleagues with repairs • Carry out driving, collection and delivery of materials / documentation when required. • Removal of all furniture/rubbish from domestic properties, sites, offices and estates, including dwelling areas, bin stores, outhouses, garages, loft areas and communal areas as required. • Removal of debris including damaged walls, spillages, floods etc. • Ensure that depot facilities are kept clean and tidy. • Assist in moving furniture, equipment and deliveries to/from Group locations including properties. • Clean interior and exterior of Group properties and communal areas, including floors, walls, paintwork, fixtures and fittings, windows, gardens, greenhouses, etc. Removal and disposal of property and garden waste this may include litter, debris, rubble, sand, paving, soil, weeds and vegetation, loose materials, fall and materials resulting from fly tipping and illegal dumping, in accordance with the agreed cleaning standards. • To ensure properties are secure. • Carry out works to the required technical and quality standards. • Ensuring your company vehicle is kept clean and tidy both internally and externally
Housing Apprentice
About the role of Housing Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Housing and Property Management Apprentice How long is the apprenticeship: 2 years. Which qualification will you achieve: CIH Level 3 Certificate in Housing Practice *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To develop skills and knowledge to assist in the delivery of an excellent housing service. Gain experience in the full range of tasks within the scope of the role, including working alongside the Safety and Support Team, Money Matters Team, Leasehold, and Neighbourhood Teams. Under supervision, you will support the full range of tasks associated with the day-to-day running of Gentoo Housing. Tasks may include supporting customers with housing-related queries, frontline, online and over the phone; carrying out a range of administrative support functions and maintaining accurate customer records. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct.
Joinery Apprentice
About the role of Joinery Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Joinery Apprentice How long is the apprenticeship: 4 years Which qualification will you achieve: Level 2 Carpentry and Joinery & Level 3 Craft Carpentry and Joinery *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To develop the skills and knowledge to assist in all aspects of joinery work, including repairs, maintenance, preservation and installation and compliance work. To learn the full range of joinery tasks to assist in the repairs and maintenance of Gentoo properties. Under supervision, support a joiner to carry out all installations, repairs and maintenance work required and all other joinery related duties including general joinery repairs, preservation work, installation of kitchens & doors and roofing repairs. How to undertake duties safely in line with Health and Safety regulations and policy; including ensuring risk assessments, method statements, product information and COSHH data sheets are accurately followed. To develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct.
Multi-Maintenance Apprentice
About the role of Multi-Maintenance Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people -in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Multi-Maintenance Apprentice How long is the apprenticeship: 2 years Which qualification will you achieve: Level 2 Property Maintenance Operative Qualification. *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising. What you will learn: To develop the skills and knowledge to assist in carrying out general building maintenance duties including joinery, plastering, tiling, decorating, bricklaying, plumbing, fencing, flooring and roofing. To undertake a full range of multi-maintenance tasks to assist in the repairs and maintenance of Gentoo occupied and empty properties. How to undertake duties safely in line with Health and Safety regulations and policy; including ensuring risk assessments, method statements, product information and COSHH data sheets are accurately followed. To develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct.
Paralegal Apprentice
About the role of Paralegal Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Paralegal Apprentice How long is the apprenticeship: 2 years. Which qualification will you achieve: Level 3 Paralegal Apprentice Training Programme *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: To contribute (under supervision) to the full range of tasks dealt with by the legal team, including: Assist with a range of legal transactions Provide updates of information to relevant parties as required Prepare and process correspondence and documents using the department’s case management system Undertake legal research and present the findings accurately and clearly Carry out a range of administrative support functions To provide general administrative support to the processing of the Group’s property and litigation matters including: Support with Right to Buy and Right to Acquire sales. Support with all aspects of the sale of shared ownership and affordable properties including title checks and ordering searches. Assist with disposals and acquisitions of land/property in connection with the Group’s business. Carry out investigations of titles and reporting to clients. Support with sales of new build homes including issuing contracts, replying to enquiries, reporting to and updating the Head of Sales and Marketing and supporting with exchanges and completions. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Group’s customer service standards and Code of Conduct.
Plasterer
About the role of Plasterer
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have a new and exciting opportunity and are currently recruiting to join our Property Maintenance Team in the role of a plasterer. Are you interested in a career with an organisation committed to making a difference to customers, tenants, and communities? Reporting into the Repairs Managers you will be responsible for not only undertaking all plastering repairs to our domestic properties to a high standard but also for the delivery of excellent customer service. Providing an excellent customer service and putting the customer first is paramount in this role, therefore you will need to be a people person with the ability to communicate and liaise effectively with a wide range of teams and colleagues within Gentoo, external stakeholders and have an ability to build and maintain honest and open relationships. The role will include carrying out all plastering works including ceramic tiling, rendering, preservation work, pebble dash and aertex works The role is subject to a basic DBS paid for by Gentoo.
Plastering Apprentice
About the role of Plastering Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Plastering Apprentice How long is the apprenticeship: 4 years. Which qualification will you achieve: • Level 2 Plastering *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: • To develop skills and knowledge to assist in plastering works including ceramic tiling, rendering, preservation work, pebble dash and Artex works. • To learn the full range of plastering tasks to assist in the repairs and maintenance of Gentoo properties. • How to undertake duties safely in line with Health and Safety regulations and policy; including ensuring risk assessments, method statements, product information and COSHH data sheets are accurately followed. • To develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements.
Plumbing Apprentice
About the role of Plumbing Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Plumbing Apprentice How long is the apprenticeship: 4 years Which qualification will you achieve: Level 3 Plumbing Apprenticeship & Gas Safe Qualification *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: The full range of Plumbing and Gas tasks associated with the repair, maintenance, and refurbishment of our properties (under supervision). Delivering an excellent service to our customers. The full range of plumbing installation tasks associated with gas boilers and full central heating systems and refurbishment of our properties (under supervision). The full range of multi-skilling tasks associated with the repair, maintenance and refurbishment of our properties (under supervision) Developing good working relationships with colleagues. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. . Ensure risk assessments, method statements, product information and COSHH data sheets are accurately followed. Develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner To comply with the Group’s customer service standards and Code of Conduct.
Project Manager
About the role of Project Manager
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We currently have a rare opportunity for an experienced Project Manager to join Gentoo’s Asset Property Investment team. This is a great time to join us as we continue with our ambitious and exciting 5-year investment plan, delivering over £ 200m worth of planned improvements to our customer's homes. The Asset Management delivery team are based at our Sunderland head office at Doxford Park. Led by the Contracts Manager the team includes a Commercial Manager, Quantity Surveyor, Assistant Quantity Surveyor, Asset Delivery Co-ordinator, Project Managers, Project Surveyors and Client customer liaison officers. This role will report to our Contracts Manager, John, who has worked for Gentoo for over 20 years and has significant experience in the overall management and delivery of the Gentoo Planned Investment programme. In the role of Project Manager, you will play a leading role and be responsible for the operational and financial management, coordination and reporting of up to a third of the Group’s planned investment schemes annually. Ensuring the Group delivers the investment plan (circa £ 42m pa) and achieves value for money while meeting KPIs. • Management responsibility for the projects allocated to you across all disciplines of project management. With responsibility for their success from implementation to completion, incorporating all aspects of programming, quality and specification compliance, health and safety and customer satisfaction. • Lead a small team which consists of a Project Surveyor and Client Customer Liaison Officer. • Interact, input, and contribute during the planning stages of each scheme to ensure a smooth delivery once the schemes become “live” and are managed directly by you and your team, via our appointed Principal Contractors. • Liaise with a wide range of Gentoo teams including Planning and Building Surveying, Customer Voice, Health and Safety, Communications, Procurement, Leasehold, Risk and Insurance and Housing colleagues to assist you in this role. In addition to this, we have appointed the services of external Principal Designers (CDM and BSA), Consultants and Principal Contractors. • Supported by the Contracts Manager, our Commercial team and an Asset Delivery Co-Ordinator.
Property Inspector
About the role of Property Inspector
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting for an experienced Property Inspector to join Gentoo’s Property Maintenance department. The role will utilise your excellent organisational, planning, and negotiation skills to provide building technical advice and solutions relating to maintaining the Group's stock, ensuring a high-quality customer-focused service is delivered. The role covers the city of Sunderland. You will be provided with a van to use for business and commuting purposes, therefore it is essential that you have a full UK driving licence. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers The role is subject to a basic DBS paid for by Gentoo. Carry out customer-led property inspections to identify issues/defects. Identify any potential asbestos-containing materials whilst on site, coordinate asbestos survey requests and analyse results before issuing work or granting any permission requests. Recommend effective and cost-efficient solutions to issues/defects identified. Raise maintenance works orders to properties where required (both internal & and sub-contracted work) with relevant SOR. Provide building technical advice as required to members of the group. Deal effectively with aspects of all insurance claims and customer complaints. Inspect, coordinate and process work associated with customer permission for alterations requests. Carry out detailed condensation and dampness inspections along with full property inspections to identify repairs or defects. Provide appropriate guidance and information to customers as required. Carry out mutual exchange and property inspections. Utilise effective recording and reporting systems, ensuring all relevant paperwork is completed accurately and on time. Carry out covenant consent visits to owner-occupiers where required. Design adaptations to meet the needs of vulnerable customers in conjunction with the Well-Being team. Carry out post-inspection and quality checks (both internal & and sub-contracted work.
Repairs & Maintenance Manager
About the role of Repairs & Maintenance Manager
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are investing in and expanding our Property Maintenance Team. We have a new and exciting opportunity to join the Repairs Team within our Property Maintenance Service in the role of Repairs Manager. In this key role you will lead a team of trades colleagues to effectively deliver a varied range of repairs to meet the needs of our tenants. Reporting into the Operations Manager, you will be an integral part of a wider Management team in the successful delivery of repairs across our housing stock with a budget in excess on £10M to invest in Responsive Repairs. As a good communicator you will have the ability to liaise effectively with a wide range of teams and colleagues within Gentoo, external contractors, stakeholders and our materials supply partner, Jewson and have an ability to build and maintain effective working relationships. You will be empowered in your role and expected to take ownership and accountability of your team and service area. The role is subject to a basic DBS paid for by Gentoo. If you would like further information on the role please contact Vicky McGuire, Operations Manager on 07590962187.
Roofing Apprentice
About the role of Roofing Apprentice
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have created 326 apprenticeship opportunities since 2001, with over 90% completing their apprenticeship with us. This year we are pleased to announce that we are taking on 27 Apprentices, who will all benefit from a combination of hands-on working opportunities and off-site training while studying toward a formal qualification in a chosen career. As a commitment to helping our customers live independently in strong communities, we give priority to our customers who meet the relevant criteria for the apprenticeship scheme, however, applications are open to everyone over the age of 16. Job title: Roofing Apprentice How long is the apprenticeship: 4 years. Which qualification will you achieve: Level 2 Intermediate Roofing. *Please note you may not be eligible for this Apprenticeship if you already have this qualification in this subject, however, you could be eligible for others we are advertising What you will learn: The full range of roofing tasks associated with the repair, maintenance and refurbishment of Gentoo’s properties (under supervision). To support in carrying out all responsive and planned roofing and slating duties required and all other roofing-related duties including flat roofing works, and gutter cleans (under supervision) and to develop excellent working relationships with colleagues. How to undertake duties safely in line with Health and Safety regulations and policy; including ensuring risk assessments, method statements, product information and COSHH data sheets are accurately followed. To develop an awareness of specific access equipment to be used for working at height and use in accordance with method statements. To complete all relevant training and assessments associated with the apprenticeship within given timescales, attending college and in-house training as required. To comply with the Groups Health & Safety policy, carrying out all tasks in an efficient and timely manner. To comply with the Group’s customer service standards and Code of Conduct.
Support Co-ordinator (Young Persons)
About the role of Support Co-ordinator (Young Persons)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have an exciting opportunity to recruit a Support Co-ordinator to join our Young Persons team within Safety & Support. In this key role, you will be responsible for delivering a core and outreach support service that enables 16-25-year olds to obtain, maintain and sustain their tenancy and prepare them to move on to independent living. Within this key role, you will be based in our supported living scheme, Holmewood. You will effectively manage an agreed caseload that supports residents on a one to one basis to understand their rights and responsibilities, including relevant policies, procedures and best practice. You will support residents with issues such as substance misuse, domestic abuse and mental health services, you will assist them in accessing available specialist support. Residents’ progress will regularly be reviewed through the implementation and follow up of support plans. To ensure continuous improvement of service, you will assist the Supported Manager in the reviewing of processes and procedures, maintaining records and completing necessary documentation in accordance with service delivery standards. You will provide effective handovers to your colleagues to ensure the high level of support to the young people is maintained. You will also be required to liaise with key stakeholders, including internal teams and external partner agencies, to develop and maintain good working relationships and access for young people. This is a rewarding role that delivers a sensitive service, responding to the needs of the individual whilst empowering them to live independently. You will be pivotal in supporting the young people to live well and move on to independent living, enabling you to build a career to be proud of. Please refer to the job description/person specification for additional information. The role is subject to an enhanced DBS paid for by Gentoo.
Systems Analyst
About the role of Systems Analyst
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have an opportunity for a Systems Analyst to join the Transformation and Technology team, based in our head office in Doxford Park, Sunderland. The role is offered on a hybrid working basis; therefore we are looking for candidates who can commute to our offices on a daily basis if required. This is an exciting and rewarding role within a forward-thinking team who are always looking at innovative ways of delivering fantastic solutions within the business and evolving the sector at large. Reporting to the Systems Support & Implementation Manager, the Systems Analyst will work alongside System Owners and Systems Support Analysts. Working within the Solution Delivery team the Systems Analyst is responsible for analysing, designing, and implementing information systems to meet the needs of the organisation. This role involves collaborating with System Owners and Business Analysts to understand requirements, evaluating existing systems, and proposing solutions to improve efficiency and effectiveness. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers • System Management: o Manage the day-to-day operation of key IT systems, ensuring high availability, reliability, and performance. o Support and maintain implementations of system monitoring tools to proactively identify and address issues before they impact users. o Coordinate with vendors and internal teams to install, configure, and upgrade software and hardware components as needed. • System Design and Development: o Assist System Owners in designing system solutions and integrations that meet business requirements, considering factors such as scalability, performance, and security. o Develop system models, diagrams, and prototypes to illustrate proposed solutions and facilitate stakeholder understanding and feedback. o Deliver system change requests whether that be through configuration, low-code, collaborating with third parties or development teams to implement changes and enhancements, ensuring alignment with business objectives. • Testing and Quality Assurance: o Develop and execute test plans to validate system functionality and ensure that solutions meet business requirements. o Conduct system integration testing to identify and address any issues or discrepancies between different components. o Work closely with quality assurance teams to perform comprehensive testing and ensure the reliability and accuracy of system implementations. • Implementation and Deployment: o Assist the Product owner to plan, coordinate and upskill for the deployment of new systems, system updates and integrations ensuring minimal disruption to business operations. o Provide training and support to end-users to facilitate the adoption of new systems and processes. o Monitor system performance post-implementation and address any issues or concerns that arise. • System Maintenance and Support: o Provide ongoing support and troubleshooting for existing systems, including diagnosing and resolving technical issues. o Perform proactive regular system maintenance activities, such as software updates, patches, and configuration changes. o Document system configurations, processes, and procedures to facilitate knowledge transfer and ensure operational continuity including knowledge articles and training sessions for 1st, 2nd and 3rd line support. o Lead incident response efforts to quickly resolve system outages, functionality failures and minimise downtime. Keeping relevant stakeholders updated at the appropriate level.