Gentoo has a dedicated Customer Service Centre who you can contact on 0191 525 5000. 

The Customer Service Centre is fully staffed at the following times*:

*Outside these normal hours the Customer Service Centre still provides an emergency repair service 24 hours a day, 7 days a week .

The Customer Service Centre respond to a wide range of general enquiries including reporting a repair, making a payment or reporting anti social behaviour. If they are not the best people for you to speak to they will put you in contact with the specialist team best equipped to provide the information or advice you are looking for.